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Drivers & Software

kiel11
Adept I
‎03-12-2023 06:08 PM

My pc freezes whenever I tried to install my AMD RX 570 drivers

I had multiple errors when I tried to install my drivers and it's always freezing then goes black screen. I tried to test it on my friend's pc and it's just working fine on his pc.

CPU: I5
GPU: AMD RX 570

8 Replies
cpurpe91
Volunteer Moderator
Volunteer Moderator
‎03-12-2023 06:12 PM

Have you tried using older drivers? It could simply be an issue with the newest drivers not playing well with your hardware configuration.

ASRock X570 Taichi, Ryzen 7 5700X, 32GB RAM 3600Mhz, Gigabyte RX 6800 XT Gaming OC, Corsair HX1000 1000 Watt Fully Modular PSU, Win11Pro
kiel11
In response to cpurpe91
Adept I
‎03-13-2023 02:54 AM

I already tried it, and the issue still occurs. Whenever I install any version of AMD drivers, my pc freezes, and I can't continue to go to boot-up unless I go to safe mode and do DDU to remove the driver updates.

cpurpe91
Volunteer Moderator
In response to kiel11
Volunteer Moderator
‎03-13-2023 07:44 AM

This is unfortunate. Is Windows update's ability to update drivers disabled?

ASRock X570 Taichi, Ryzen 7 5700X, 32GB RAM 3600Mhz, Gigabyte RX 6800 XT Gaming OC, Corsair HX1000 1000 Watt Fully Modular PSU, Win11Pro
0 Likes
kiel11
In response to cpurpe91
Adept I
‎03-13-2023 08:20 AM

Yeah, I already disabled it.

0 Likes
cpurpe91
Volunteer Moderator
In response to kiel11
Volunteer Moderator
‎03-13-2023 08:29 AM

Did the GPU work properly before a specific update? 

ASRock X570 Taichi, Ryzen 7 5700X, 32GB RAM 3600Mhz, Gigabyte RX 6800 XT Gaming OC, Corsair HX1000 1000 Watt Fully Modular PSU, Win11Pro
0 Likes
kiel11
Adept I
‎03-13-2023 10:00 AM

It's working before but it just suddenly being faulty, and I can't install drivers on. I already reformat my pc but it's still doesn't work.

cpurpe91
Volunteer Moderator
In response to kiel11
Volunteer Moderator
‎03-13-2023 05:07 PM

It I sounding more and more like a hardware problem but I'm at a loss because it works fine in someone else's rig. @BigAl01 do you think you would be able to help with this one?

ASRock X570 Taichi, Ryzen 7 5700X, 32GB RAM 3600Mhz, Gigabyte RX 6800 XT Gaming OC, Corsair HX1000 1000 Watt Fully Modular PSU, Win11Pro
BigAl01
Volunteer Moderator
In response to cpurpe91
Volunteer Moderator
‎03-13-2023 05:36 PM

I would keep trying several versions of older Adrenalin drivers that are supposed to support the RX 570 GPU.  The 23.3.1 drivers are claimed to support the video card and I would start from there ago go backwards.

Also, while installing the drivers, disable other apps running in the background using Task Manager, including things like Norton or Avast.

As Albert Einstein said, "I could have done so much more with a Big Al's Computer!".