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Drivers & Software

gtatom
Journeyman III

My notebook Nitro AN515-42 is suffering BSODs after updating AMD driver

Help! This is very important to me, I need help! My notebook Nitro AN515-42 is suffering BSODs after updating AMD driver 17.7.1 to Adrenalin 2019 Edition (Beta) (Custom install with clean install). What I can do?

Two BSODs:

ERROR EXCEPTION NOT HANDLED

DRIVER IRQL NOT LESS OR EQUAL

Update: another BSOD:

KERNEL MODE HEAP CORRUPTION at 19:49 (Chile UTC-4) in the date: 20-08-2019 DD-MM-YYYY.

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System Information
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Time of this report: 8/20/2019, 15:25:08
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Acer
System Model: Nitro AN515-42
BIOS: V1.11 (type: UEFI)
Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx   (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 7068MB RAM
Page File: 7833MB used, 5379MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode

I need a solution very soon, please! Thanks!

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2 Replies
gtatom
Journeyman III

Re: My notebook Nitro AN515-42 is suffering BSODs after updating AMD driver

As update, I need to say that I still not solved the problem, as a temporal solution to avoid BSODs, you need to uninstall the AMD driver but that's not the right solution, just a temporal solution until I find a real solution for this problem or someone can help me.

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kingfish
MVP

Re: My notebook Nitro AN515-42 is suffering BSODs after updating AMD driver

Which Vega graphics do you have....it has to be one of these. Are you installing the correct one?

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