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Drivers & Software

januschh
Adept I

MSI R5 230 resolution not higher than 1920x1080

It is not possible to set the resolution higher than 1920 x 1080. I want to use 2560×1440 resolution.

 

I have the following system:

ASUStek V-M3A3200

Windows 10

Graphics card: MSI R5 230

Screen: BenQ PD3200Q- QHD

Connected the screen with graphics card via: HDMI and also tried Displayport

Installed AMD Catalyst. Newest drivers are installed. 


I have checked, and every part of my system should be capable of delevering a higher resolution than 1920x1080. 


I already have tried:

- connect another computer to the screen; then the screen accepts a higher resolution. 

- connect with HDMI. and connect via displayport. Both cables give no higher resolution than 1920x1080. 

- other HDMI and displayport cables

- upgrade from windows 7 to windows 10

 

In systeminformation, it shows a lot of conflicts/shares about the amd radeon hd 7400 series. Screen print attached. Does these conflicts have something to do with the resolution? Is the graphics card a hd 7400 series? I thought it was a other amd product. 

 

Can you help me?

 

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10 Replies
kingfish
MVP

Re: MSI R5 230 resolution not higher than 1920x1080

Do you have VSR enabled?

Please furnish > INFORMATION REQUIRED WHEN POSTING A QUESTION 

januschh
Adept I

Re: MSI R5 230 resolution not higher than 1920x1080

Thanks for helping. Unfortunatly, VSR is not supported on this videocard (R5 230)

In the properties screen, the maximum reported resolution of the screen is 1920x1080 (which is not case; the benq screen can handle 4k). 

Here is my other system information:I hope you can handle some Dutch config settings (this is how amd radeon exports it). 

Softwareversie Radeon - 16.2.1
Software-editie Radeon - Crimson
Grafische chipset - AMD Radeon R5 230
Grootte geheugen - 2048 MB
Geheugentype - DDR3
Kernklok - 625 MHz
Windows-versie - Windows 10
Systeemgeheugen - 3 GB
CPU-type - AMD Athlon(tm) II X4 630 Processor

Versie Radeon-instellingen - 2016.0226.1531.27895
Versie stuurprogrammapakket - 15.301.1901-160226a-318062E
Aanbieder - Advanced Micro Devices, Inc.
Versie 2D-stuurprogramma - 8.1.1.1533
Direct3D® Version - 9.14.10.1171
OpenGL® Version - 6.14.10.13417
OpenCL™ Version - 2.0.4.0
Versie AMD Mantle - 9.1.10.99
API-versie AMD Mantle - Not Available
AMD-geluidsstuurprogrammaversie - 10.0.0.2

Fabrikant grafische kaart - Powered by AMD
Grafische chipset - AMD Radeon R5 230
Apparaat-id - 677B
Leveranciers-id - 1002
Subsysteem-id - 8099
Leveranciers-id subsysteem - 1462
Revisie-id - 00
Bustype - PCI Express 2.0
Huidige businstellingen - PCI Express 2.0 x16
BIOS-versie - 013.012.000.049
BIOS-onderdeelnummer - 113-C264-A12
BIOS-datum - 2015/09/17 03:03
Grootte geheugen - 2048 MB
Geheugentype - DDR3
Geheugenklok - 533 MHz
Kernklok - 625 MHz
Totale geheugenbandbreedte - 8 GByte/s
Bestandspad 2D-stuurprogramma - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

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qwixt
Forerunner

Re: MSI R5 230 resolution not higher than 1920x1080

Have you downloaded and installed the Benq "PD3200Q WHQL Driver", so that the monitor is identified properly? Not sure if it will help your situation.

Also, your card might get detected as an older 7400 because AMD rebranded some GPUs to make them sound newer.

kingfish
MVP

Re: MSI R5 230 resolution not higher than 1920x1080

kingfish
MVP

Re: MSI R5 230 resolution not higher than 1920x1080

Check your computer display settings. Sometimes installing new drivers changes the refresh rate to 59hz. Change that to 60hz and then check what resolutions you have.

januschh
Adept I

Re: MSI R5 230 resolution not higher than 1920x1080

installed the benq drivers - no difference. 

i looked for drivers of the hd 8450 on the amd support site, and did not found 8450.

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januschh
Adept I

Re: MSI R5 230 resolution not higher than 1920x1080

I think this is sign that there is something wrong: 

the refreshrate is set on 59hz and whatever I do, it will not go to 60hz. 

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kingfish
MVP

Re: MSI R5 230 resolution not higher than 1920x1080

You shouldn't be looking for it. The article says it's a rebrand. that's all.

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januschh
Adept I

Re: MSI R5 230 resolution not higher than 1920x1080

yeah, I understand, but looking for every possible solution

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