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Drivers & Software

Journeyman III

Monitor(s) suddenly lose signal from Radeon RX 6500 XT / Driver disabled by Windows

AMD Ryzen 5 5600

MSI B550-A


AMD Radeon RX 6500 XT

Driver version 31.0.24033.1003


MSI Spatium M461 4TB NVME SSD

550W Be Quiet PSU

Windows 11 23H2 22631.3737

Self built from new about 18 months ago.


I have encountered a major problem with my computer setup from around 20th May this year (or just before.) Basically, the displays goes black all of a sudden. The displays show a "No Signal Detected" warning then go into standby. The computer fans speed up momentarily, then slow down to "normal" speed. The computer remains running with no display showing. Nothing brings the displays back into connecting with the graphics card, until I reboot the computer.

On reboot, the main monitor (not the secondary monitor) starts working with the generic Microsoft drivers. The Radeon display adaptor driver has been disabled by Windows with code 22 device status. If I uninstall that driver and reinstall via scan for hardware changes , then the Radeon display driver takes back control, and both monitors then display properly. ... But same issue reoccurs again, and again, and again, every day and usually several times a day as well.

Dxdiag reports "No problems found."

Switching to single monitor only does not resolve the issue. I haven't touched any cables. The configuration was working, now it isn't.

The problem originally occurred when launching a game. Then several days later, the problem "spread" and affected all games and the windows desktop and Internet use. I can no longer launch any of my games as the problem kicks in upon game launch/game start menu sequence. Tried clearing out the Steam Cache and Verifying game file integrity. Tried running a long Full Scan (Microsoft Defender). Scan reports "No current threats."


What is causing this to happen all of a sudden? How to fix?

1 Reply
Journeyman III

I have exactly the same problem with the same graphics card, I wish someone had an idea so I don't have to rule out the gpu as the first option