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Drivers & Software

dstmnd89x
Challenger

Microsoft Teams Still Crashing PC, Vega 64

Microsoft Teams still abruptly crashes and reboots my system when using camera and/or screen sharing. I've installed the latest drivers for my graphics card (Vega 64), which notes that this issue is fixed, however a quick look at the event log is still showing 'RadeonSettings' as the culprit. Before I updated drivers yesterday, Teams would occasionally BSOD my system but now it just hard crashes and reboots without warning; much more frequently.

I am going to try another clean uninstall of the graphics software but would like to know if anyone is having similar issues. See specs below, thank you!

Ryzen 3700X

Vega 64 liquid cooled (20.4.2 drivers)

Windows 10 Pro 1909

Latest ver. of MS Teams

16 Replies
anthonymvpr
Adept I

Re: Microsoft Teams Still Crashing PC, Vega 64

I'm having the same issue but using a R5 3600X, X470 Prime Pro & RX 5700 flashed to XT with a slight OC to 2000 MHz & 1800MHz on the memory, not sure it matters but it never crashes in anything else.

Using 20.4.2 drivers as well and used DDU to erase the previous installations.

dstmnd89x
Challenger

Re: Microsoft Teams Still Crashing PC, Vega 64

Yes, it is important to note that my system is otherwise 99.9% reliable as well. The issue definitely boils down to something in the graphics drivers; Teams doesn't work very well without HW acceleration enabled.

anthonymvpr
Adept I

Re: Microsoft Teams Still Crashing PC, Vega 64

Actually, I've tried both with and without HW Acceleration on Microsoft Teams Settings and it still crashes, tried a clean W10, new drivers, everything fresh, no help. I'm stuck with this, I've also tried several other previous drivers, for some reason MT doesn't want to work without crashing.

dstmnd89x
Challenger

Re: Microsoft Teams Still Crashing PC, Vega 64

I did write up a decent report in regards to this on the W10 feedback hub, so hopefully it at least gets put in there system for future updates. It might end up being some kind of bug in the software's code, that only causes issues on some AMD cards. It's hard to say what exactly is causing the problem but it may not be something that AMD can address with new drivers--especially if they've already tried.

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pokester
MVP

Re: Microsoft Teams Still Crashing PC, Vega 64

Everyone here make sure to let AMD know it is still an issue: https://www.amd.com/en/support/contact-email-form

dstmnd89x
Challenger

Re: Microsoft Teams Still Crashing PC, Vega 64

So, AMD support actually got back to me on this and this is what they told me: disable HW acceleration in Teams and turn off Radeon features such as image sharpening and enhanced sync. If that doesn't work, then use DDU to clean uninstall and then clean install the 20.4.2 drivers.

Granted, I did test a Teams meeting since wiping and re-installing the graphics drivers with DDU, and I haven't encountered the issue again, but I'm not super confident that it's actually fixed. All my settings are set back to default, so I'll just have to see Teams crashes again.

anthonymvpr
Adept I

Re: Microsoft Teams Still Crashing PC, Vega 64

My teams with HW acceleration off gets weird as hell, don't know why, I've tried that before installing the W10 update, no luck.

For some strange reason, it stopped crashing for me after I installed the latest optional Windows 10 Update (KB4550945), I'm really still wondering how is this possible, maybe it was a W10 issue after all, not sure.

dstmnd89x
Challenger

Re: Microsoft Teams Still Crashing PC, Vega 64

I've had this update installed since April 23rd, and it didn't seem to affect my Teams software crashing. Hard to say with this one... but I've had a number of meetings work fine today--so I'm holding out that perhaps something with the drivers, upon being reset or turned off, may have fixed it. Still, nothing is confirmed on my end.

dstmnd89x
Challenger

Re: Microsoft Teams Still Crashing PC, Vega 64

I am currently experimenting with the likeliness of a conflict with Discord and Teams; there being a possible tie to the crashing that some of us have been experiencing. Discord, like Teams, can be used for collaboration and although I can't say for sure, it may have been running in the background while I was using Teams when I ran into the crashing problem.

Will update this post if I find anything conclusive. 

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