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Drivers & Software

tomasxxxx
Journeyman III

Re: Log utility driver issue

Ok. i try Clean install with same results. Later i try manualy removed "AMD log utility driver" and again clean install. But i dont know if latest crimson "FIXED" driver version install  "amd log utility driver, because i dont see him in device manager more. 

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acemorgan
Journeyman III

Re: Log utility driver issue

AMD Log Utility Driver.PNGI also have this problem with the AMD Log Utility Driver appearing  in the device manager with a yellow question mark.

 The AMD Tech support people told me  to use the AMD Cleanup Utility in safe mode.  It said done successfully.

 Still  hasn't changed to issue. had the 1.9.5.2 driver &  updated to the 1.9.7.2  &  now the 1.9.7.5. drivers. Any different suggestions I can do? I have the windows 7 64-bit & the Asus R9-290X D2 OC

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kingfish
MVP

Re: Log utility driver issue

This is a bug in Win7....it in no way affects the driver function. Ignore it.

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acemorgan
Journeyman III

Re: Log utility driver issue

I had to right click on it in the device manager to uninstall it. Then I reinstalled the 1.9.7.5  Version of  graphic card drivers & software. Everything went well without any issues.

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tonycarron
Journeyman III

Re: Log utility driver issue

That problem is present yet in 20.1.1 version !!!!!

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kingfish
MVP

Re: Log utility driver issue

In Win 7....

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acemorgan
Journeyman III

Re: Log utility driver issue

Yep I have the same problem with the "Log Utility Driver" Showing up again when checked in Device Manager when I updated my GPU to the new 20.1.1 from the 19.12.2.0 I had  Right after the installing process computer rebooted right back up to finish installing a message popped up say in the install failed. In the programs & features it shows the new date & time I installed and the same version I had which is 19.12.2.0.  So then I clicked to Uninstall the Radeon Software and rebooted to finish. I checked back in the programs & features to see the Amd Software is gone but in my computer C:/ the AMD folder is still there & the C:/ Programs the the AMD folder is also still there. Then I went back to the Device Manager to right click on the "Log Utility Driver" to uninstall it. Then I went to the AMD site to download the new 20.1.1 version and I installed it without any trouble. It shows the version & date & time in the programs & features. Then I went back into the Device Manager to right click on that "Log Utility Driver" to uninstall it after seeing it appear again. So all looks well now with any issues. Hope I did it right. 

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adimian12
Journeyman III

Re: Log utility driver issue

I do have the same issue these days after trying to update my AMD Radeon R5 M230 driver's from 19.9.2 to 19.12 then 20.1.3 then 20.1.4 all fails to be installed correctly or easly I always receiver error message during installation . At the end I reinstall back my oldest and smooth version 19.9.2 . After that I start receiving the AMD log utility driver pop up and no driver found . 

I don't know what to do based on feed back here on my Lenovo G510 and windows 7 x64 

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adimian12
Journeyman III

Re: Log utility driver issue

Finally the latest update 20.2.1 works fine . I install it with no issue or error messages. Thanks 

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duivelsdoosje
Adept I

Re: Log utility driver issue

 

next time...right click the properties link and go to Details>>>Select Hardware id and copy the first line

into to browser: Search  :   ROOT\AMDLOG

When you have go to this link look for the right one only select download!

DO NOT SELECT INSTALL WITH BLA! Just click download!

https://XXX .driverscloud.com/en/drivers/hardware/117776/amd-log

 

You get redirected to the next page this will show DOWNLOAD TRUE DRIVERCLOUDSERVER...>!

Go ahead and download the driver, the list below is a copy of the last page before downloading that file

this should in this case always look somewhat like this!   HOPE IT HELPS!

 

Driver namenon-whql-radeon-software-adrenalin-2020-20.11.3-win7-64bit-nov30.exe
File size651.88 MB
ManufacturerAMD
OSWindows 7-64
Online date11/30/2020
Beta status 
OEM status 
MD5 of the driver6ca609a2b483c6f77458284a052682bc
INF file nameamdfendr.inf
INF file date10/13/2020
Version20.40.0.0003
Classsystem
WHQL status 
Driver categoryGRAPHICS
Compatible hardwareAMD LOG
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