Drivers & Software

[MohamedAbdelrazek1]

my laptop stop working  screen , keyboard ,mouse  freeze  while installing amd driver  ???  

[kingfish]

Information Required When Posting a Discussion

https://community.amd.com/t5/knowledge-base/information-required-when-posting-a-discussion/ta-p/4227...

[oark]

Your keyboard and mouse will stop working even your internet adapter will be disabled for up to 5 minutes till it finish installation. 

Is it normal? I don't know because it is rarely happen in some rare situations like after fresh windows installation or DDU. but it should not happen again in future when you update your driver to newer version. 

[MohamedAbdelrazek1]

always freeze not working again must remove power  and  must enter safe mode to disable Amd driver

[kingfish]

If you want a credible response to your question....supply the required information.

 Something more than "It's a laptop".

 

 

Information Required When Posting a Discussion

• AMD Graphics Card Make & Model
  • Radeon VII
• Desktop or Laptop System
  • If a laptop, Make and Model of the Laptop
• Operating System
  • Windows 10 64bit 1909 Build
• Driver version installed
  • Radeon Software Adrenaline 20.10.1
• CPU/APU Make and model number
  • Ryzen 5 5600X