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Drivers & Software

amduser2005
Journeyman III

Laptop APU'S Graphic Drivers Bugs

Dear AMD

I go to your website amd.com to download your graphics drivers for my Laptop's APU for windows 10 and windows 7 64 - bit

Radeon Software Adrenalin Edition 17.12.2

and

Radeon Software Adrenalin Edition 18.21.0

Bug:

both of these drivers slow down on my Laptop very badly to the point that my laptop is unresponsive

my mouse on the login screen moves but every 5 seconds the mouse movement is stopped and then

released over and over again

My laptop on your website is :

****************************************************************

A6-5200M with Radeon™ HD 8400  windows 10 64-bit and window 7 64-bit

****************************************************************

and yes I've tested your video card drivers on both Operating systems

the only Driver from you that actually works is:

Amd Chipset Driver 17.40

P.S

My Laptop is from HP here is the link to it in blue

http://qrq.itcs.hp.com/m/P1A95UANA/cqr.do?cc=us&ll=en&jumpid=QR_PPS_P1A95UANA_NA

HP Notebook - 15-af131dx (ENERGY STAR)

Please do respond

Thanks

Shay

0 Likes
1 Reply
elstaci
MVP

Re: Laptop APU'S Graphic Drivers Bugs

Does your laptop have the latest BIOS installed from December 8, 2017? You can download it from here if you do not: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Try reinstalling HP Laptop AMD VGA driver from the link above:

Driver-Graphics (1)

AMD High-Definition (HD) Graphics Driver

15.201.1101.0 Rev.A390.2 MBJan 29, 2016DownloadHP's Terms of Use
DetailsAssociated filesPrevious versions

You might want to download from the above link the HP DIAGNOSTIC software you check your Laptop to make sure everything is checking good:

Diagnostic (1)

HP PC Hardware Diagnostics UEFI

6.3.1.0 Rev.A22.8 MBFeb 23, 2017DownloadHP's Terms of Use
DetailsAssociated filesPrevious versions

Forgot to mention to follow these instructions from AMD Forum in installing APU drivers in a laptop: Laptop graphics update...How to