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Adept I
Adept I

Issues waking from sleep with latest 19.1 and 19.2

CPU - AMD FX-8320

Graphics - MSI R7850 Twin Frozr 2GD5/OC 2GB x 2 (crossfired)

Motherboard - ASRock 970 Extreme3 AM3+

RAM - Patriot Gamer 2 Series 16GB (2 x 8GB)

OS - Windows 10 

Fresh format, when windows installs the video drivers, it automatically installs 17.1.1. With these drivers, I have no issues waking the computer from sleep, it takes about 2-3 seconds as usual. 

When I install the latest 19.1 or 19.2, the computer takes about 30 seconds to 1 minute to wake from sleep. I've troubleshot as much as I could.. disabled ULPS, disabled fastboot, etc. 

When I revert back to 17.1.1, the wake issues go away.

I do a full uninstall and clean each time using DDU and AMD's clean drivers tool.

Any thoughts?

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21 Replies
Elite
Elite

Re: Issues waking from sleep with latest 19.1 and 19.2

Win 10 x64 1803

Mobo Gigabyte GA-970a-ud3 bios ver FC

CPU amd FX 8350, 8GB ram

GPU RX 570 4GB

I have also had sleep/resume problems with all the recent drivers, 18.10.1 works OK for me but everything newer I have tried gives me problems. Basically it seems that when I put the PC to sleep using the newer drivers, sometimes (1 in 3-5 times) it shuts down, not sure if that was due to a crash but it definitely shuts down, normally I wake it up using a remote but when its shutdown obviously I have to press the power button and it re-boots, naturally taking a much longer time than resume from sleep. Could it be that you are seeing the same problem, how do you wake the PC up?

I have no fix for this, just hoping AMD resolve it some time.

Adept II
Adept II

Re: Issues waking from sleep with latest 19.1 and 19.2

Similar issues here.

I noticed that sleep/wakeup only works correctly, when i manually press the hibernate button in the start menu.

When I set the idle timer and wait, or I press sleep button (start menu) my pc still gets lost in sleep...

have you tried to hibernate?

here is my post: https://community.amd.com/thread/236266 

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Adept I
Adept I

Re: Issues waking from sleep with latest 19.1 and 19.2

i hit the spacebar or just click on the mouse. weird thing is that, i did a clean uninstall, and reinstalled the latest 19.1.2 to do some testing. waking from sleep started to work perfectly normal. 

after a few restarts (i did nothing new since then) the problem came back. 

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Adept I
Adept I

Re: Issues waking from sleep with latest 19.1 and 19.2

yeah hibernate takes even longer to wake. i did a clean uninstall and reinstalled the latest drivers earlier and the issue went away for a little bit. after a few restarts, i again am having issues waking from sleep.

nothing makes sense

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Esteemed Contributor III

Re: Issues waking from sleep with latest 19.1 and 19.2

I know that since the 17.1 drivers a lot has changed in Windows itself to the graphical subsystem. So my best guess is that AMD has likely made changes to be in compliance with these changing standards. That doesn't mean that it didn't introduce bugs. Me personally, I hate the default settings for sleep in Windows 10 being Hibernation w/ fast startup. I would try disabling Hibernation and Fast Startup and that will then use traditional Standby Sleep which is way faster to recover from. It uses slightly more power but for desktop systems IMHO is way better. Other possibilities when it comes to chasing down sleep issues and very often overlooked is the Monitor Drivers themselves. People update their GPU drivers but never look for an updated Monitor driver or worse never loaded their monitor driver to begin with only using the windows built in Generic PNP driver. So I would try that too. Also worth mentioning is that Windows 10 has a habit of periodically swapping the correct monitor driver back to the Generic PNP driver even if you had loaded the right Driver from you Monitors maker so make sure after updates or when you notice issues that the correct monitor driver is in fact still loaded. If none of that helps I can only suggest you open a support ticket with AMD support:  Online Service Request | AMD 

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Adept I
Adept I

Re: Issues waking from sleep with latest 19.1 and 19.2

I actually did a full clean install of Windows 10. Full clean uninstall of the video drivers they automatically installed upon getting into the desktop (version 17) after testing that sleep properly woke just fine.

after installing 19.2, there was still wake issues.

i disabled hibernation and fast startup and only use traditional sleep. ive also installed the latest monitor drivers. ive tried disabling crossfire also. ive already opened a support ticket.

i still get wake issues

Adept II
Adept II

Re: Issues waking from sleep with latest 19.1 and 19.2

same here with computer sleep... 

neither my monitor goes to sleep properly. i set 5min idle for monitor standby. instead it turns off for a few seconds, then turns on backlight showing me a black screen. it is really annoying.

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Adept I
Adept I

Re: Issues waking from sleep with latest 19.1 and 19.2

Oh man... so I stayed with 19.1.2, regardless of the sleep issue. Just now my screens started to flicker like crazy. Both monitors, I could barely even navigate my screen. My mouse and windows kept flickering also. I somehow was able to boot into safemode (pain on UEFI Bios cus I couldnt hit f8) and was able to uninstall the video drivers.

I'm back on 17.11.4 and things are normal again.

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Adept I
Adept I

Re: Issues waking from sleep with latest 19.1 and 19.2

My screens started to flickering insanely out of no where with 19.1.2 after half a day. I couldn't even navigate my mouse around the screen. I managed to boot into safemode to uninstall the drivers and reverted back to 17.11.4... things seem normal for now again.

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