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Drivers & Software

manuelozada11
Journeyman III

Issue with graphic cards HP Pavilion 15 (AMD A10-8700)

Hi everyone!

First of all, thank you all for your time.

I have a big issue with my laptop HP Pavilion 15-ab181la. I did a upgrade of windows version, from windows 2018 to Windows Home Single Leanguage version 21H1 OS 19043.928

When I try to install drivers for the graphics cards I got a different BSOD, some of them tell a code error:

SYSTEM SERVICE EXCEPTION,

KERNEL MODE HEAP CORRUPTION,

BAD POOL CALLER,

and other I can't remember now.

My laptop specs:

Device name PC
Processor AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G 1.80 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID 8C5E69AE-7A02-42D7-829D-54CD36EB007B
Product ID 00327-30387-08164-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Graphic Cards:

AMD Radeon R7 M360

AMD Radeon R6

 

Windows specs:

Edition Windows 10 Home Single Language
Version 21H1
Installed on ‎5/‎29/‎2021
OS build 19043.928
Experience Windows Feature Experience Pack 120.2212.551.0

 

I would be very greateful if you can help me.

Have a great day. If you need more information, text me. 

Thank you!!

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