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Drivers & Software

chrisk_by
Adept II

[ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

Hi again!


Currently used System:

  • AMD Graphics Card
    • Sapphire Radeon R9 390X Nitro
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 7, Windows 10 both 64 - doesn't matter
  • Driver version installed
    • AMD Crimson from June 2016 until now
  • Display Devices
    • Samsung Syncmaster BX2331 via HDMI
  • Motherboard
    • ASUS X99-A II / ASRock Fatal1ty X99X Killer
  • CPU/APU
    • Intel i7 6800k
  • Power Supply Unit  Make, Model & Wattage
    • Xilence 830 Watt
  • RAM
    • 4x8GB G.Skill RipJaws 4 RED

Third Post and hopefully my last posting that AMD remind me that there are some People outside which have problems.

After terrible two month of try & error principe i found out that the AMD Crimson Drivers causes the issues with DPC / ISR Dropouts under Windows 7 and Windows 10.
I ended up currently with Windows 10 and still have the problems while i'm using the driver from Crimson 16.6.1. Doesn't matter if it's under Windows 7 or 10, old or new drivers.
Sometimes the Graphicdriver crashes while i start After Effects. Or all Windows in Windows (haha funny) are starting to flicker.

Updated the ASMedia Firmware (if i find one and that's the correct one) doesn't help, updated Intel ME to the newest Firmware, doesn't help either.

After starting a DirectX Software or watching a Video (which also uses DirectX) the whole USB Ports going crazy and the Sound is popping / crackling.
I researched the whole web and tried so many things but don't find any solution. After corresponding with Intel they said that it NOT depend on the Intel Chipset.
Otherwise i found out that i'm not alone. joltacks​ got an similar problem. Other Board, other CPU but theres one thing which is the same: The ASMedia USB Chip.

Then i searched deeper in the web and i found out that the ASMedia Chip on the X99 Board is in nearly in front of all Intel USB Ports ('cause the chip is acting like a USB Hub).
The only solution i have is that ASMedia or AMD fixes the problem >>> NOW <<< or i have to switch back to NVIDIA, 'cause with my old NVIDIA GeForce 660 there are no problems and all things work pretty fine. But thats no solution for the problem. AMD: Whats up? Do i get now response after the third post?

Contact with Sapphire was funny as well:
Sorry, but we cannot help with driver issues 'cause the drivers will be programmed and delivered from AMD itself. AMD don't give us an ability to contact them for driver issues. All you can do is to write in the Support Forum. Nice one AMD! *applause*

Sorry, cannot contact ASMedia. Can't write and read chinese -_-
Wrote a loveletter to ASRock to inform them that there are some problems with the chip.

Sorry AMD. I was very long AMD fan (over 16 Years) and used AMD since the AMD Athlon X64 until the AMD 8320 (yeah. i bought it though it was "crap") and i bought an Radeon 390X 'cause i was a fan. But Problems like that in a new System, no transparency from AMD or response - anyway.. sorry that's terrible.

The GPU is working in the old AMD System like hell without a problem.

So don't say: The Graphiccard is broken. No... not really. Tested in 2 other Systems without problems.
Don't ask me things like: Did you change any cables, did you use Display Driver uninstaller and so on, i mean Rookielike Questions. I build up Systems since nearly 22 years and know what i do.
I changed everything, i tested with other hardware and the problem is still the same - The Driver or the Card don't like Intel.

Oh and i forgot, Latencymon under Windows 10 reports that there are high Dropouts with the following Files:
dxgkrnl.sys (The DirectX Kernel)
usbport.sys

Greetings
Chris

28 Replies
nielsvds
Elite

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

Did you also tried to uninstall all universal serial bus controllers in device manager? If not, you can try that.  Right click on every instance and choose uninstall, reboot afterwards your pc and see if the issue reoccurs. Another thing you can try is to disable USB selective suspend.  Here you can find how to disable it: How to Fix an Annoying Windows USB Problem | Gizmo's Freeware

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chrisk_by
Adept II

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

Thx for your answer.

Yeah i tried that too and the issue still persist.

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nielsvds
Elite

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

Another possible cause is an issue with a HID device (Human Interface Device). Go to Control Panel -> Devices and Printers and see if you see any unknown devices mentioned. If it is the case choose to uninstall the device. This can happen when you install software to let a console game controller work on a pc. You can also selectively disable a HID device in device manager.

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chrisk_by
Adept II

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

No Sorry.. there's nothing.

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chrisk_by
Adept II

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

UPDATE:

After checking the Global Settings of the GPU in the Crimson Settings i found out that if i activate Power Efficiency under normal Windows environment the sound crackle stops and everything seems to be fine. But ingame (tested with Star Wars Battlefront) the Sound crackles and poppin noises have a small comeback and the keyboard goes again in USB Error Mode.

amdmatt
Community Manager
Community Manager

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

Sorry to hear you've been having so many issues. I'm using an X99 Motherboard with Asmedia and no issues like you have described here, so this is definitely not expected behaviour.

Can you tell me a little more about your system? For example, what devices have you got connected to it via USB?

What Motherboard bios version are you using?

Which Asmedia driver version are you using?

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chrisk_by
Adept II

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

Hi Matt and thx for your reply!

There have to be an issue with the driver.

After talking with Intel (Chipset X99), Microsoft (DirectX), ASRock (Bios Update / ASMedia conversation), ASUS and Sapphire (GPU Manufacturer) about the problem/issue everyone said it depends on the Driver from AMD. Then the best Question is: How to inform AMD about that? How to contact AMD that they'll talk to me and help me out with that issue? ASRock itself tested some possible solutions with me (every 10 minutes an e-mail and vice versa). But nothing helps.

On USB there are only Keyboard and a Mouse. Doesn't matter on which port.
Bios Version 3.10
Latest ASMedia Driver but tested it with the Stock driver from Microsoft too.

Anyway. After 2 Month of trying to get AMD to talk with me, help me out and nothing comes back i'm getting really disappointed about AMD and their connections with the endusers of a product. The only solution seems to be an fixed driver and after waiting for 3 new driver releases and trying so many things and solutions and whatever, i still bought me a NVIDIA Card. Sorry AMD, but as a big fan since over 16 years of buying and using AMD components there wasn't an other solution to fix the problem quickly. And 2 Month aren't really a quick time.

I can try to help you for further questions, 'cause i tested nearly anything possible from BIOS Settings until Windows Registry editing.
But for questions like: Test this please and this please it's too late.


Greetings from Germany

Chris

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amdmatt
Community Manager
Community Manager

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

I'm not sure it's an issue with the driver, as you are the only one reporting this issue to us. That said, it needs more investigation and perhaps during that, we will be able to resolve the issue. Based on what you have described, it sounds more like a hardware fault. At this stage it could be several things as you mentioned the GPU is crashing, the monitor is flickering, and then there is the other issues you mentioned which I'd like to know more about.

Can you explain what you mean by this sentence 'After starting a DirectX Software or watching a Video (which also uses DirectX) the whole USB Ports going crazy and the Sound is popping / crackling.'

How do you know the USB ports are going crazy?

Is the crackling coming from the speakers or the USB ports?

Does it stop if you disconnect all USB devices?

I'm a little confused, you have mentioned two different Motherboards. Which one are you using which has this issue? I will assume from your post about you are using the Asrock board as i could not find a bios version with that string number under the Asus website.

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chrisk_by
Adept II

Re: [ISSUE] ASMedia USB seems to have Problems with AMD Crimson Drivers

I'm not the only one. There are some people which have the same problems (found here in the forum).

I'll try to explain the issue again.

If i run an DirectX Software (f.e. Open Broadcaster Software which uses Direct 3D 11 Renderer, Games, Videos, Youtube - in fact: everything which uses DirectX) my USB Keyboard and Mouse hang up and begin to stutter. Seems like they shut off and going on very fast 'cause my Light from the Keyboard in the middle top is starting to flicker, and the mouse cursor is lagging over the screen. The Sound is crackling and sounds like an old vinyl on every low frequence (bass).

When i exit the Software everything wents normal.

The crackling comes directly from the Onboard Sound. The Soundchip (Realtek ALC1150) gets the Stock Microsoft Driver up to the newest (tested over 10 Drivers) and don't bring a solution.

When i disconnect all USB, even if i deactivate some options in BIOS the problem is still there.

First of all i build up a System with the ASUS X99-A II Mainboard (tested with the latest BIOS Update). I got the exact same issues and changed the Mainboard to a ASRock Fatal1ty X99X Killer which got the same issue. Bios Version: 3.10. I got some conversations with ASRock and explained the problem but they also think that it's the driver from AMD.

Greetings

Chris

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