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Drivers & Software

throwawayforsupport
Journeyman III

Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?

The game is becoming unplayable and I've tried everything. No luck at this point at all. Followed every fix I can google and still no luck. Anyone find a resolution to this issue yet?

Radeon Software Version - 17.7.2

Radeon Software Edition - Crimson ReLive

Graphics Chipset - Radeon (TM) RX 470 Graphics

Memory Size - 4096 MB

Memory Type - GDDR5

Core Clock - 1226 MHz

Windows Version - Windows 7 (Service Pack 1) (64 bit)

System Memory - 8 GB

CPU Type - Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz

Radeon Settings Version - 2017.0720.1902.32426

Driver Packaging Version - 17.30.1041-170720a-316469C-CrimsonReLive

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1614

Direct3D® Version - 9.14.10.01292

OpenGL® Version - 6.14.10.13491

OpenCL™ Version - 22.19.662.4

AMD Mantle Version - 9.1.10.0220

AMD Mantle API Version - 102400

AMD Audio Driver Version - 7.12.0.7725

Vulkan™ Driver Version - 1.6.0

Vulkan™ API Version - 1.0.51

Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - Radeon (TM) RX 470 Graphics

Device ID - 67DF

Vendor ID - 1002

SubSystem ID - 9470

SubSystem Vendor ID - 1682

Revision ID - CF

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 2.0 x16

BIOS Version - 015.050.000.000

BIOS Part Number - 113-47045MCF1-W80

BIOS Date - 2016/09/02 06:15

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1750 MHz

Core Clock - 1226 MHz

Total Memory Bandwidth - 224 GByte/s

Memory Bit Rate - 7.00 Gbps

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0003

3 Replies
ray_m
Community Manager
Community Manager

Re: Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?

This is not something we have received any reports of.

Have you tried the 17.10.3 driver as yet ?

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throwawayforsupport
Journeyman III

Re: Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?

Thanks for the reply. I have yes. I did a bit of digging. Event viewer shows 2 consitent causes:

RadeonSettings.exe app crash

amdkmdap stopped responding/recovered.

If this happens, DX11 crashes, thus causes FF to crash. Though I get an error, this happens on DX9 as well. Consistency is about the same.

Stability monitor shows the following on the Radeonsettings.exe crash:

Description

Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: RadeonSettings.exe

Application Version: 10.1.1.1674

Application Timestamp: 58cb0150

Fault Module Name: atidxx64.dll

Fault Module Version: 21.19.525.258

Fault Module Timestamp: 58cafb67

Exception Code: c0000005

Exception Offset: 0000000000601552

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 9ac9

Additional Information 2: 9ac95960945ce55671aef19a0be8b22c

Additional Information 3: 1c60

Additional Information 4: 1c6051aa54df32cc8e4bca29edbae6a2

Stability monitor shows the following on amdkmdap failing:

Description

A problem with your video hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Files that help describe the problem

WD-20171101-0132.dmp

sysdata.xml

WERInternalMetadata.xml

View a temporary copy of these files

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem

BCCode: 117

BCP1: FFFFFA800CDA82D0

BCP2: FFFFF880040543E8

BCP3: 0000000000000000

BCP4: 0000000000000000

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

I monitor my temps: GPU never above 70C, CPU never above 45-48C, both when under the max load expected when running FFXIV. Additionally, no Overclock and my Power Supply is more then enough to handle CPU and GPU + everything else (700W).

Bios is up to date as well.

I've gone through the system logs for the last year and the most common causes of a display driver crash are the display driver going unresponsive or RadeonSettings.exe crashing. I've disabled the event that runs Radeonsettings.exe on start up entirely and am testing that through normal use, but that's not going to stop amdkmdap issues. I made a reg entry to help that possibly, but we'll have to see.

The issue is not possible to replicate on demand. Even under extreme load (Defrag, Antivirus running a complete scan, FFXIV running, Browsers Running, RadeonSettings.exe running, several constantly-active monitoring software running), it's very hard to force a crash and I've found no consistent event patterns leading up to a crash.

Antivirus does allow both without any issues what-so-ever and I've got firewall rules set to allow both, so I don't think it's an interaction issue. This issue occurs on most full screen games. Examples with confirmed crashes outside FFXIV: Overwatch, Borderlands 2, League of Legends. I run a mix of borderless full and regular full. Surprisingly enough, other games have never crashed, including: Skyrim, Cities:Skylines, Diablo 3, Heroes of the Storm. Other fullscreen apps, like VLC, Twitch, Youtube, basically any non-game app have never crashed as well.

RalinStorm
Journeyman III

Re: Is there a driver for the RX470 that fixes the FFXIV DX11 Crashes once and for all?

I just tried to replay FFXIV and I'm running into this same issue. It's impossible to document because it immediately crashes the computer and there isn't time to register an error report. Same card. RX470

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