Drivers & Software

[lupusn]

Hello, I've just installed this driver for my 3600X and when it finished there was a button saying to open it, I clicked it but nothing happened. I can't seem to find it in the windows menu either. Tried searching through the search section and all I got is "AMD_RyzenMaster.txt" and when I scroll to the bottom of the file I see this:

MSI (s) (CC:0C) [21:50:44:364]: Note: 1: 1708
MSI (s) (CC:0C) [21:50:44:364]: Product: AMD Ryzen Master -- Installation operation failed.

MSI (s) (CC:0C) [21:50:44:365]: Windows Installer installed the product. Product Name: AMD Ryzen Master. Product Version: 2.1.1.1472. Product Language: 1033. Manufacturer: Advanced Micro Devices, Inc.. Installation success or error status: 1603.

MSI (s) (CC:0C) [21:50:44:365]: Attempting to delete file C:\Windows\Installer\200539.mst
MSI (s) (CC:0C) [21:50:44:371]: Deferring clean up of packages/files, if any exist
MSI (s) (CC:0C) [21:50:44:371]: Attempting to delete file C:\Windows\Installer\200539.mst
MSI (s) (CC:0C) [21:50:44:371]: Unable to delete the file outside of the engine. LastError = 2
MSI (s) (CC:0C) [21:50:44:371]: MainEngineThread is returning 1603
MSI (s) (CC:4C) [21:50:44:371]: No System Restore sequence number for this installation.
=== Logging stopped: 27.3.2020 г.  21:50:44 ===
MSI (s) (CC:4C) [21:50:44:373]: User policy value 'DisableRollback' is 0
MSI (s) (CC:4C) [21:50:44:373]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:4C) [21:50:44:373]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:4C) [21:50:44:373]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:4C) [21:50:44:373]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:4C) [21:50:44:373]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (CC:4C) [21:50:44:374]: Destroying RemoteAPI object.
MSI (s) (CC:00) [21:50:44:374]: Custom Action Manager thread ending.
MSI (c) (1C:A0) [21:50:44:376]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (1C:A0) [21:50:44:377]: MainEngineThread is returning 1603
=== Verbose logging stopped: 27.3.2020 г.  21:50:44 ===

The full log is in the attachment.

[elstaci]

Here is the latest Ryzen Master for your processor: https://www.amd.com/en/support/cpu/amd-ryzen-processors/amd-ryzen-5-desktop-processors/amd-ryzen-5-3... 

Try using MS Uninstall/Install Troubleshooter to uninstall and install Ryzen Master and see if it installs correctly.

I have attached the MS Troubleshooter to this reply. Just click on it to download.

[lupusn]

Troubleshooter can't find the problem.

[primerfender]

I had a similar problem trying to install latest today 2.1.1.1472. Finally determined that there was a file "%UserProfile%\AMD_RyzenMaster.log which had been created from previous install months ago had duplicate permissions, where one set was Full Permission and other set was None. Essentially install process could not write to log. Renamed file and let it create brand new file by rerunning install and it worked!. Suggest cleaning all AMD related files in %UserProfile% just in case.

[lupusn]

Both of the files have full permissions, even after deletion it still doesn't work. It says successfully installed but doesnt open and doesnt show in programs menu,