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Drivers & Software

xSICxMaggot
Journeyman III

Idle Reboot

Describe your system:

AMD Graphics Card Make & Model
PowerColor AMD Radeon RX 5700 XT Red Devil 8GB GDDR6 HDMI/3xDP
Desktop
Operating System
Windows 10 64bit 2004 Build
Driver version installed

Powercolor RX5700 seriesRadeon RX5700 series19.8.119.8.1Win10 64bit2020/12/17


Display Make and model and connection/adapter in use, resolution, and refresh rate.
2x Fujitsu 27" 1920x1080 @60Hz DP
One line for each display device connected
CPU/APU Make and model number
Ryzen 9 5900X
Motherboard Make & Model + Bios Revision
MSI X570-A Pro (7C37-003R) BIOS: 7C37vHB
Power Supply Unit Make & Model + Wattage
be Quiet! Dark Power Pro 11 750W
System Memory Make & Model + Frequency
Corsair Vengeance LPX 32GB (2 x 16GB) DDR4 3600 (PC4-28800) C18 1.35V Desktop Memory - Schwarz

Describe your issue:

Provide a detailed description of the issue you are experiencing, and the steps required to reproduce the issue.

 
I'm testing the settings in Streamlabs OBS. Overlay, images, size, position and sound of the sources: console, PC or New Nintendo 3DS.

The CPU is at 1 percent load.


Details about applications/games affected (including version number)

i opened hwmonitor, dragoncenter (MSI) Task-Manager, Streamlabs OBS and Firefox


Graphical settings used in the application/game (resolution and 3D settings)

N/A
If possible, include a screenshot or video link of the issue

Pictures:

https://www.hardwareluxx.de/community/attachments/2020-12-25-17_00_00-ereignisanzeige-png.565940/

https://www.hardwareluxx.de/community/attachments/2020-12-25-17_11_37-amd-ryzen-master-png.565951/

https://forum-de.msi.com/index.php?action=dlattach;topic=119019.0;attach=39656;image

https://forum-de.msi.com/index.php?action=dlattach;topic=119019.0;attach=39653;image

 

I need help :(

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4 Replies
benman2785
Big Boss

Re: Idle Reboot

Frohes Fest mein Freund ;)

what is your problem:

1. that your CPU is only at 1% load
OR
2. that your PC reboots when its idle?

did you installed the latest AMD Chipset-drivers?
what Powerplan (Energiesparplan) do you use? what are its Processor settings?

do you do OC or is everything stock?

PC: R7 2700X @4.1GHz + RX 580 4G (1500MHz/2000MHz CL16) + 32G DDR4-3200CL14 + 144hz 1ms FS P + 75hz 1ms FS
Laptop: R5 2500U @30W + RX 560X (1400MHz/1500MHz) + 16G DDR4-2400CL16 + 120Hz 3ms FS
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xSICxMaggot
Journeyman III

Re: Idle Reboot

1. My PC is restarting randomly when its idle.

Yes i did install the latest Chipset-driver from MSI.

2. what Powerplan (Energiesparplan) do you use?

Windows Powerlan is default

3. what are its Processor settings?

In Windows i did not change anything

4. do you do OC or is everything stock?

I dont OC. THe only thing i did was xmp Profil to the RAM

 

 

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elstaci
MVP

Re: Idle Reboot

Check you BIOS setting for the following Power Supply setting: Power Supply Idle Control = Low Current Idle

Set that specific BIOS setting to "Normal" from "Low Current idle"  This sometimes causes computer to shutdown or restart without notice during idle or low loads.

IF after changing the settings you continue to have the same problem then you need to continue troubleshooting further.

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xSICxMaggot
Journeyman III

Re: Idle Reboot

Did not work for me. Yesterday the computer run for 5 hours. Today it start after 3-5 Minutes again.
Before the start i open the game Planet Zoo.

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