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Drivers & Software

schunkster88
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Is there any chance that the psu not giving enough power to the gpu could throw this error in event viewer? 

Anyone else having Bsod after these errors occur?

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kavaliermalta
Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi guys,

Good Morning.

For those having issues, this could be a RAM issue. 

Start with a MEMTEST or whichever Memory Test you prefer. Also if you are using an XMP profile up the voltage by 1% if it is failing.

kavaliermalta
Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Also please state which VGA you have, for instance I have the Radeon VEGA VII

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coruja182
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi guys, in order to facilitate for people to help you, we need to add some rules to new posts.

Apart from the Event Log you should also post your system specs, Video Card, Driver Version and steps you have already followed from this thread.

If you are having such problems it would be fait to just disable any kind of overclock and specific tunning you might be doing, like XMP or something like that.

It is known BSOF (blue screens) mostly are caused by Memory problems or driver errors, first I would suggest to re-check if your computer drivers are up to date (check manufacturer's website), if you don't have any kind of custom memory/cpy clock settings in the BIOS.

After everything is set, please follow my last post where I pasted the answer from AMD support, with a tutorial about uninstalling the AMD VIdeo Card driver, cleaning it up using DDU (Display Driver Uninstaller) and installing a new one.

Also disable any kind of hardware acceleration  in your browsers and game launchers like Steam or something like that, it is known to be causing problems.

So, before posting new questions, please let us known if you have followed those steps accordingly, also AMD has released a new driver update this last week, try that out. Don't forget to follow the DDU approach to clean the last video driver, I had to do it as well, AGAIN...

It has been some weeks since I am not having any kind of issue, and playing everyday without any problems.

Best regards and stay safe.

schunkster88
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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i was wondering if i can use this thread to draw some attention a similar issue i'm having with my rx580 

i tried to be a detail oriented as possible.

https://community.amd.com/message/2973359?commentID=2973359#comment-2973359 

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vis
Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Same issue here, freezes and then reboots occurs randomly but only during playing games, especially Bioshock Infinite (basically unplayable, happens 5 min after loading game), Apex Legends (after around 15-20 min of playing), GTA V (totally random, but i managed to play for longest time). Never happened in DOTA 2 whatsoever or even in desktop while web browsing, youtube watching etc. Stable on prime95, memtest86 and furmark stress tests running for for at least 1h.

My rig:

Asus RX 5700 XT O8G

Asus Crosshair Hero VII WIFI

Ryzen 9 3900X + Thermaltake Floe Riing 360

G.Skill Trident Z 16GB 3600Mhz CL 16

Thermaltake iRGB Plus 1050W

Samsung EVO 970 1TB M.2 NVME

Already tried switching drivers to older/oldest/newest, always with DDU. When playing Bioshock 2 remaster on Manjaro Linux there were no issues (except little bit stutter, but i guess it's steams proton thing), so i think it's either driver issue or windows issue because there is no pattern in those freezes/reboots that could indicate problems with anything else.

Then i found this thread (by googling fault and offset code for radeon software error shown in event viewer) and felt a bit relieved that i'm not the only one with this problem xD still sad tho, i can't reliably play on PC i spent little bit more cash than ever before on my PCs...

schunkster88
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I just want to remind anyone new to this issue to try disabling hardware acceleration in their browsers. This seems to solve a big majority of my issues but i can't say for sure it completely resolves them. Currently running on 20.2.2 freshly installed with DDU(make sure to use safemode method and to boot offline when you install the driver.) It would be helpful to post other  errors showing up in the event viewer that happen consistently with the issues.  

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vis
Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Disabling hardware acceleration in web browsers is kinda pointless when u don't have any issues while browsing, but while gaming - however i've done this both in every browser (including steam) and it didn't help.

I noticed that running game with vertical sync on and with freesync off allows me to play waaaay longer than before.

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hardreset
Adept III
Adept III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I looked at dxdiag and I have this error too. But I think it can be caused by OC my RX5700  tests . But I can also be wrong.

P1: Radeonsoftware.exe
P2: 10.1.2.1788
P3: 5e9f5ad0
P4: Radeonsoftware.exe
P5: 10.1.2.1788
P6: 5e9f5ad0
P7: c0000005
P8: 0000000000412967
P9:
P10:

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saulfernandez
Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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HELP MY PC DONT RECOGNIZE MY GPU!!!!

RX5600 XT

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