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Drivers & Software

Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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They have not came with a reply. So far they asked me for a DDU which I did but the issue re occurred once again during normal browsing (Just once but still annoying).

So far I was not able to understand what is the trigger to such bug!

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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Yep, I do and it's really annoyng. I'm trying to go deeper in the event log but i am not finding anything related

Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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So I manged to fix the issue with the latest driver release 20.2.2.

I did a DDU in safe mode. During the AMD Driver installation, I chose the option to remove all AMD file traces.

So far looks good. If more can test this out, would be great!

Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Have been happening to me too on 20.2.2. Imma try the DDU and fresh install.

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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Was fine all day yesterday after DDU and fresh driver install. Just happened again this morning.

Wheres the option to remove AMD file traces? Has that helped?

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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hello kavaliermalta Have you any news about this crash? Does it work for you the DDU and 20.2.2? I am getting this crash only when I play games in 1440p, using the super virtual resolution. In 1080p not once has it happened. In 1440p after a few time my pc frezzes in to a black screen and all may system fans spike off, and i have to manually shutdown the PC. I have a Vega 56, undervolted and the VRAM overclocked to 920Mhz.

Best regards

Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi hadrae,

The black screen issue is not occurring anymore after upgrading the drivers to 20.2.2

Having said that my VGA is Radeon Vega VII not Vega 56.

I also did a manual under volt and am playing at 1440p without any issues.

Let me know if you require further information

Thanks and regards,

KavalierMalta

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I got the bug again today  It happened while I had a game running in the background and was browsing on the web.

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Exception code: 0xc0000005
Fault offset: 0x00000000004082d7
Faulting process ID: 0x29b4
Faulting application start time: 0x01d5fc97b9968a67
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report ID: ebe57568-8e85-4bea-9a5d-1ad174bfbf96
Faulting package full name:
Faulting package-relative application ID:

Any AMD Moderator can shed some light please.

Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I have this exact same issue. Is this during call of duty by chance? 

I just got a new GPU about a month ago and have had a few problems. Intial issues were fixed with a new PSU.. 

Now that my power is stable, I'm running into this issue on call of duty, and very randomly on Hell All Loose. Call of Duty manifests itself as a dev error 6068, but looking in the event viewer, the faulting application is actually RadeonSoftware. The Hell All Loose issue is the classic 5700XT black screen issue. 

Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi again,

I do not play Call Of Duty. I will raise another ticket with AMD Support, as they have not answered me yet!