Drivers & Software

[kavaliermalta]

They have not came with a reply. So far they asked me for a DDU which I did but the issue re occurred once again during normal browsing (Just once but still annoying).

So far I was not able to understand what is the trigger to such bug!

[elmate]

Yep, I do and it's really annoyng. I'm trying to go deeper in the event log but i am not finding anything related

[kavaliermalta]

So I manged to fix the issue with the latest driver release 20.2.2.

I did a DDU in safe mode. During the AMD Driver installation, I chose the option to remove all AMD file traces.

So far looks good. If more can test this out, would be great!

[manaro]

Have been happening to me too on 20.2.2. Imma try the DDU and fresh install.

[manaro]

Was fine all day yesterday after DDU and fresh driver install. Just happened again this morning.

Wheres the option to remove AMD file traces? Has that helped?

[hadrae]

Hello kavaliermalta Have you any news about this crash? Does it work for you the DDU and 20.2.2? I am getting this crash only when I play games in 1440p, using the super virtual resolution. In 1080p not once has it happened. In 1440p after a few time my pc frezzes in to a black screen and all may system fans spike off, and i have to manually shutdown the PC. I have a Vega 56, undervolted and the VRAM overclocked to 920Mhz.

Best regards

[kavaliermalta]

Hi hadrae,

The black screen issue is not occurring anymore after upgrading the drivers to 20.2.2

Having said that my VGA is Radeon Vega VII not Vega 56.

I also did a manual under volt and am playing at 1440p without any issues.

Let me know if you require further information

Thanks and regards,

KavalierMalta

[kavaliermalta]

I got the bug again today  It happened while I had a game running in the background and was browsing on the web.

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Exception code: 0xc0000005
Fault offset: 0x00000000004082d7
Faulting process ID: 0x29b4
Faulting application start time: 0x01d5fc97b9968a67
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report ID: ebe57568-8e85-4bea-9a5d-1ad174bfbf96
Faulting package full name:
Faulting package-relative application ID:

Any AMD Moderator can shed some light please.

[northstarcoder]

I have this exact same issue. Is this during call of duty by chance? 

I just got a new GPU about a month ago and have had a few problems. Intial issues were fixed with a new PSU.. 

Now that my power is stable, I'm running into this issue on call of duty, and very randomly on Hell All Loose. Call of Duty manifests itself as a dev error 6068, but looking in the event viewer, the faulting application is actually RadeonSoftware. The Hell All Loose issue is the classic 5700XT black screen issue. 

[kavaliermalta]

Hi again,

I do not play Call Of Duty. I will raise another ticket with AMD Support, as they have not answered me yet!