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Drivers & Software

toshi_ltd
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Getting same error from the even viewer,it seems to appear after the pc gets turned on. Tried flashing bios, changed ram/PSU, but the pc still freezes at random times, ussually when browsing/watching a video and playing runescape. i thought hardvare acceleration for FF has fixed it, since i didnt have have the error for a few weeks, but it started crashing every few days again. might try rolling back the radeon drivers or using a different browser.

im also using a Vega56 sapphire and have everything updated.

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rawintellect
Challenger
Challenger

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Access violation errors (Exception code: 0xc0000005) can happen because of different reasons. Corrupted files being one of them. I was getting this error daily. After doing a fresh install of the drivers (DDU and factory reset), I'm currently testing whether or not giving RadeonSoftware.exe admin access will resolve it if it is indeed running into access issues.

I'm on day 3 with no black screen yet. At this point I'd do anything to resolve it. I also gave full access in the security tab and disabled windows "full screen optimizations". I have no idea whether this will work or not but it can't hurt. I'll do what I can until AMD finally fixes this issue.

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hllblzr
Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi,

Same problem here...

Event log (in french sorry):

Nom de l’application défaillante Radeonsoftware.exe, version : 10.1.2.1788, horodatage : 0x5e9f5ad0
Nom du module défaillant : Radeonsoftware.exe, version : 10.1.2.1788, horodatage : 0x5e9f5ad0
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000000412967
ID du processus défaillant : 0x2580
Heure de début de l’application défaillante : 0x01d6296c09b52015
Chemin d’accès de l’application défaillante : C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Chemin d’accès du module défaillant: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
ID de rapport : 0bd27ed2-3b6d-4781-a010-0e23591686ce
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

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rawintellect
Challenger
Challenger

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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This is quite possibly the most comprehensive explanation of this error that I've ever found:

pc, games and apps crashing - Microsoft Community 

mosch
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Same error here with Gigabyte RX 5700 XT . Didn't experience this with a other manufacturer (asrock was fine, gigabyte failes)  

I'm on a fresh install of windows.

Reinstalled driver, multiple times. 

Having this issue multiple times daily.

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hllblzr
Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi,


Have done a DDU and now while gaming I close Chrome... No error since . I guess there's a compatibility error with Chrome, don't know why...   

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osulf
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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i have to the same GPU and the same problem..... apparently amd isn't working with Windows about the compatibility of the new products and software, otherwise we would not have these problems, the race against nvidia or Intel, apparently, is more important, they screw us with this problems. apparently is more important get new things out.

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ahujet
Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Same error on Sapphire NITRO+ vega 56 caused my PC to crash, amazing drivers.

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e59a285
Exception code: 0xc0000005
Fault offset: 0x00000000004082d7
Faulting process id: 0x374
Faulting application start time: 0x01d6304a114e9930
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 56628885-e4e0-486b-a99f-bfa87066ca67
Faulting package full name:
Faulting package-relative application ID:

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unforgettable
Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I have the exactly same issue.

I tried everything. Disabling Freesync, enhanced sync... everything. 

I often get blackscreen with freeze while playing like any game... the only fix is force restart... I tried DDU, even clean install of the windows... nothing worked...

Amd version : 20.2.2.

Win 10 - latest version

R9 390 - I7 6700

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coruja182
Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I have been more than a month without any issue

Please see the previous posts regarding disabling hardware acceleration in all your browsers, also in Steam, Origin or any platform that may have this feature turned on,

You will have to completely remove AMD driver using the DDU utility in safe mode, disabling antivirus and installing it again (the latest driver, please).

Please give a feedback after you have complete all these steps.

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