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Drivers & Software

Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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My crashes were predominately while gaming with as few applications running as possible (to get to the bottom of what program was causing it) 

I know chrome has the option in advance settings to allow background applications to continue to run even when the browser is closed but i'm not sure that it has any relevance to your issue. I'll come back if i can find any other solutions.

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Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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What driver are you using?

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Right now im not using drivers, i cant install the Radeon software because i got a black screen and reset at 70%

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Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Have you used the DDU tool?

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Yes  and i try to install de 20.1.3 driver, first driver to 5600 XT and its the same thing, 70% BLACK SCREEN

Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Is this card brand new? if not what happened before you started experiencing issues? Is windows up to date?  

Have you ever had an nvida card installed instead? if so make sure you are removing those old drivers as well. Also make sure to use the ddu tool in safe mode. when you turn the pc on to reinstall make sure it has no connection to the internet. Amd says 20.2.2 is the optimal driver for your card, try that out instead. 

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Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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i have this gpu for a month and if, let's say it is new, try to install version 20.2.2 as you told me, safe mode, ddu, etc, but the problem is the same, when installing the software radeon received a black screen at 70% of the software installation and automatically stops giving video to my pc.

Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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The question i'm really trying to ask is if you have had any success with your card in the past?

Have you ever had it in a system where it was functioning properly?

Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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same radeon software crash on 20.42.2 here as well, disabling chrome hardware accel seems to significantly alleviate the issue but crash still happens once in a while...
is there anyway to install the GPU driver only and not the radeon software itself?


Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e9f5ad0
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e9f5ad0
Exception code: 0xc0000005
Fault offset: 0x0000000000412967
Faulting process id: 0x29ac
Faulting application start time: 0x01d62284e57b339b
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 4f09275f-3aa8-48b2-99fe-efd572d74968
Faulting package full name:
Faulting package-relative application ID:

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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi, I have same problem. I live in Brazil

1. Format PC (no solve)
2. DDU in the drives intel and AMD in saft mode (no solve)
3. Disable hardware aceleration chrome (no solve)
4. Exchange my GPU, before R9 280 and current RX 580 both same problem (no solve)

****************************************************************

Falha no bucket 2042799611477118299, tipo 5
Nome do Evento: AppHangB1
Resposta: Não disponível
ID do CAB: 0

Assinatura do problema:
P1: RadeonSoftware.exe
P2: 10.1.2.1788
P3: 5e59a285
P4: 508f
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Arquivos anexados:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER94C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER95C.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER96B.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER98B.tmp.txt
\\?\C:\Users\vinic\AppData\Local\Temp\WER1CE5.tmp.appcompat.txt

Esses arquivos talvez estejam disponíveis em:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_RadeonSoftware.e_6f5e2cde4bc8309ad3383fb8e64e8393950fd62_2962f3b8_1d10a4f7-7145-4e3b-b643-318b840b4a19

Símbolo da análise:
Verificando novamente se há uma solução: 0
ID do Relatório: 9cc3b100-c8d0-4c7c-8b4a-f53666e0e16d
Status do Relatório: 268435456
Bucket com hash: 77cc453e566c0288cc597b6c65664d5bGuid do CAB: 0

*****************************************************************************

O programa RadeonSoftware.exe versão 10.1.2.1788 parou de interagir com o Windows e foi fechado. Para ver se mais informações sobre o problema estão disponíveis, verifique o histórico de problemas no painel de controle Segurança e Manutenção.
ID do Processo: 3204
Hora de Início: 01d6239478332af0
Hora de Término: 0
Caminho do Aplicativo: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
ID do Relatório: 9cc3b100-c8d0-4c7c-8b4a-f53666e0e16d
Nome completo do pacote com falha:
ID do aplicativo relativo ao pacote com falha:
Tipo com falha: Unknown

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