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Drivers & Software

Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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I have very fresh installation of Windows 10 pro and Vega64.

Right now I got a bluescreen of death out of the blue...
Was watching Youtube video and then BAM!

This was the application error that I found.
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2020-04-17T07:53:46.132270000Z" />
  <EventRecordID>3745</EventRecordID>
  <Channel>Application</Channel>
  <Computer>DESKTOP-3JM9FET</Computer>
  <Security />
  </System>
- <EventData>
  <Data>Radeonsoftware.exe</Data>
  <Data>10.1.2.1788</Data>
  <Data>5e713cb8</Data>
  <Data>Radeonsoftware.exe</Data>
  <Data>10.1.2.1788</Data>
  <Data>5e713cb8</Data>
  <Data>c0000005</Data>
  <Data>0000000000412917</Data>
  <Data>2b74</Data>
  <Data>01d6148d517d9849</Data>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data>C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe</Data>
  <Data>07738a96-020c-4c48-8373-525172f504af</Data>
  <Data />
  <Data />
  </EventData>
  </Event>
-------------------------------------------------------------
Noteworthy is that I have not had this kind of bluescreen since the fresh Win install in 2 weeks.
But yesterday there was Windows update and PC updated and rebooted itself and today I get this bluescreen..
I bet they are related. The Radeon software crashing right after Windows has had a major update.
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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi I also have this problem on a consistent basis for about a week or so. It happens whenever I play a game for about 10 minutes or so, this is consistent over a different number of games (Overwatch, COD WZ, World of Tanks, Metro Exodus) from different developers with different stress on my PC. Ran all of these with high and low settings. However I do not have this problem while browsing as some people here have.

Here's what I've tried:

Disabling all optional features of AMD radeon software i.e. freesync, antilag etc.

Updated my BIOS to version 3.5.

Disabling hardware acceleration on any and all applications I could find that used it.

Disabling any hardware monitor or overclocking program that isn't AMD radeon or ryzen master.

Return to factory settings in AMD Radeon software.

Did a fresh reinstall of windows.

Ran several RAM checks.

Replaced my old PSU with a new PSU.

Ran Restoro software to check and fix possible issues.

None of these measures worked one bit.

My hardware:

Ryzen 5 1600X

AMD Radeon RX 5700XT Nitro+

16 GB RAM @ 3000 Mhz

ASROCK AB350 Pro4 motherboard

OS installed on M2 SSD

Software:

Windows 10 64 Bit

Radeon Software 20.4.1 (currently up to date)

Lastly here's my latest error code from Windows event viewer.

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x1eb4
Faulting application start time: 0x01d6165990cebb4b
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 76e69f93-6e4f-4a97-9915-482f56e49a69
Faulting package full name:
Faulting package-relative application ID:

I have made a support ticket with AMD April 17th at around 20:00, haven't heard from them yet other than their automated e-mail. I will update if/when I hear something. Hope we can fix this thing so we can all go back to what we bought this hardware for in the first place.

Thanks for reading this =)

Update: This still happens with 20.4.2. I really hoped it wouldn't because that's what the patch notes promised but I guess that was very optimistic of me.

Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Glad to know I'm not the only one with this issue.

Was playing ARK on my 8gb gigabyte rx580 sitting around 84 degrees no overclock and got a black screen while computer still running and background audio looped. Tried many different driver versions and DDU before install and safe boot. Tried disabling hardware acceleration etc etc etc. 


Have had these events frequently:

event 4041 Display driver amdkmdap stopped responding and has successfully recovered and a 
event 1000 Faulting application name: Radeonsoftware.exe

Had issues in a variety of games and even under no load

Wondering if anyone had issues where the audio was breaking up? Crackling etc. Can upload a clip of it if anyone was interested
Was thinking it had to do with compatibility issues with my mobo GA-B85-HD3 rev 1.0 or the graphics card itself

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Esteemed Contributor III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Try using the 19.12.1 drivers...they are the best for my RX580

I have had issues with all the 2020 drivers...mainly with profiles not overriding global settings. You can update the 19.12.1 graphics drivers (only) from a newer version and have a stable control panel with the latest drivers.

https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/rade... 

Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e713cb8Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e713cb8Exception code: 0xc0000005Fault offset: 0x0000000000412917Faulting process ID: 0x2784

i was having the same issue while playing project cars 2 , the issue just came out of nowhere after a long gaming session . i read all the previous comments but couldn't figured out a way to do it so  went to the game profile and disabled the only setting i had turned on which was enhanced sync and so far so good.

my driver version is 20.3.1, my gpu is a Sapphire Nitro+ RX480 and my monitor a Dell SE2719H .

i previously had a freesync and never had an issue with enhanced sync so maybe the issue is display related , perhaps the refresh rate of the game compared to the refresh rate of the monitor 

i had 122.5 fps according to the project cars 2 profile on the Adrenaline panel ( while using enhance sync) and as i said i was experiencing driver crashes but since i disabled enhanced syn and enabled vsync on the game settings ( in game settings) my fps is now 55.9 and i haven't experienced any crashes so far ( touch hood)

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Journeyman III
Journeyman III

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Did get the same error but disabling hardware acceleration didn't help.

Very often when trying to open Radeonsoftware it starts, guess it takes me 2/5 attempts in order to reproduce this issue.

It's accompanied by something that looks like this.Treiberfehler Bild.jpg

In most cases the pixels are blue, sometimes they are red.

Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Same issue. System crashes or hangs and has to be rebooted.

This issue occurs every few days with the RX5700 set at all defaults - no over/under clock. It seems random with various MS Office apps and even with hang returning from sleep mode - nothing to stress the display driver or hardware at all. Happened again about an hour ago.

My system:

CPU - AMD Ryzen 9 3900X
Motherboard - Gigabyte X570 Aorus Master - BIOS F11 (most current BIOS
Graphics - Gigabyte Radeon RX 5700 Gaming OC 8G (GV-R57GAMING OC-8GD) - most current BIOS

PSU - Corsair RMX Series, RM850x, 850 Watt, 80+ Gold Certified, Fully Modular Power Supply (CP-9020180-NA)

O/S - Win10 Pro 1909 - 18363.815

Radeon driver package is 20.4.1.

I will update now to 20.4.2 and hope this finally fixes the bugs. It has been going on since I bough this card.

Windows error report:

Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x3898
Faulting application start time: 0x01d619af7ea6bd4d
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: 37a176b9-526c-42aa-8934-973f0a127e1e
Faulting package full name:
Faulting package-relative application ID:

Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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All of you try, 20.4.2  and also try to disable the AMD Overlay in the AMD Settings. If the issue stops happening after disabling the overlay we can tag AMD Support. I had the same crashes in my even't log but I disabled the overlay as it's not working nice when alt-tabbing allot.

Adept II
Adept II

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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Hi guys, if Hardware acceleration does not solve the issue, please try and update to 20.4.2 If the issue still persist, than unfortunate you have another issue than the one that I reported. In-fact if you check the release notes of the update, it  states that the symptoms that I was experiencing and others in this thread got solved.

Hope that this clarifies everything. If you have any queries just ask, and will try and help youSmiley Happy

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Adept I
Adept I

Re: Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e330423 Exception code: 0xc0000005 Fault offset: 0x0000000000405a07 Faulting pro

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You say it's another issue, I say it is still buggy AMD driver/software.

NOT SOLVED.

Updated to driver package 20.4.2

Still crashing, now with a different module name as the faulting module.

Faulting application name: RadeonSoftware.exe, version: 10.1.2.1788, time stamp: 0x5e9f5ad0 -- THIS WAS NOT UPDATED with 20.4.2
Faulting module name: ucrtbase.dll, version: 10.0.18362.815, time stamp: 0x32a6df9a

Exception code: 0xc0000409
Fault offset: 0x000000000006db9e
Faulting process id: 0x370c
Faulting application start time: 0x01d61c124d80594b
Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll

Report Id: ff092314-4efa-49f9-a90b-09d2ddcb2c66
Faulting package full name:
Faulting package-relative application ID: