Drivers & Software

[coruja182]

I have also raiset a ticket reporting this problem

[coruja182]

Same issue here,

Level    Date and Time    Source    Event ID    Task Category
Error    4/8/2020 6:31:00 PM    Application Error    1000    (100)    "Faulting application name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Faulting module name: Radeonsoftware.exe, version: 10.1.2.1788, time stamp: 0x5e84e714
Exception code: 0xc0000005
Fault offset: 0x0000000000412917
Faulting process id: 0x32b4
Faulting application start time: 0x01d60dc311521183
Faulting application path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Faulting module path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe
Report Id: b1a090c6-2d38-4e2a-bcc2-db8ad32e885f
Faulting package full name:
Faulting package-relative application ID: "

[kavaliermalta]

Think disabling H/W will solve the issue. Try it out guys, 2nd week without issue and put my OC profile back on.

[coruja182]

Sorry, what do you mean by H/W and how can we do that?

[kavaliermalta]

coruja182‌ by HW, I meant Hardware Acceleration, and should be disabled from the browser/s that you are using. This is valid if you are using Driver version 20.3.1

Hope that clarifies your query.

[kingfish]

In your browser setting / advanced

In

[coruja182]

Guys, I have received a reply from AMD support, well, a common answer and at the same time I have tried some other approaches and followed your advices, and at the same time Call of Duty Warzone have received an update, so I dunno what did I do right this time.

* I have uninstalled Microsoft Edge, because I know some fotwares uses it in background and as I am a Firefox user I have disabled the hardware acceleration just on it.

* Added some extra cooling to my PC so I can keep the GPU below 80C.

* Paused windows updates, disabled antivirus and fully uninstalled AMD Drivers using the display driver uninstaller utility (in windows 10 safe mode)

* Installed again the same driver (most recent) and checked the "factory reset" option.

* Disabled free sync and enhanced sync

* Tuned the GPU Fans to a higher level to help keep it below 80C.

Here is the aswer from AMD:

Thank you for your Email:

I verified the provided screenshot and found you are using windows 10 Home 64-bit OS and Radeon RX 5700 XT graphic card .

Please do the following steps for driver update.

This issue could cause due to multiple reason like driver files conflicts etc and if you have not done the clean installation of the driver. I request you to give a try by performing clean installation of older driver by using the DDU utility and check the issue status. 

I suggest you to please disable the windows auto update in the "Show and hide" tool

https://support.microsoft.com/en-in/help/3183922/how-to-temporarily-prevent-a-windows-update-from-re...

To be on the safer side, I request you to please create System Restore point before performing any troubleshooting steps.

·         Step 1 – Please use DDU Utility (Display Driver Uninstaller) by launching it in Safe mode and uninstall the previous driver. It will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.

·         Step 2 – then restart your computer again and enter the normal windows mode.

·         Step 3 - install all the critical and recommended updates from Windows. (make sure windows is not installing the display driver)

Step 4 – Again restart the computer and then install 20.4.1 drivers by clicking this below link. Please disconnect the network connection and disable antivirus before running the installer file.  https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-4-1

Note: Once driver updated, please Disable free sync and Enhanced sync in Radeon software

Thank you for contacting AMD.

In order to update this service request, please respond without deleting or modifying the service request reference number in the email subject or in the email correspondence below.

Please Note: This service request will automatically close if we do not receive a response within 10 days and cannot be reopened.

If it is not feasible to respond within 10 days, feel free to open a new service request and reference this ticket for continued support.

Best regards,

KUmar

AMD Global Customer Care

[csummerhayes]

Same issue following...

[jospagp]

x2

[kavaliermalta]

Just disable Hardware Acceleration guys, and the issue will be resolved.

This is a bug from AMD side and needs to be fixed asap!