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Drivers & Software

abseng78
Journeyman III

I got Blue Screen error and random freeze

System Information (local)



Computer name: BILOG
Windows version: Windows 10 , 10.0, build: 18363
Windows dir: C:\Windows
Hardware: A320M-S2H, Gigabyte Technology Co., Ltd., A320M-S2H-CF
CPU: AuthenticAMD AMD Ryzen 3 2200G with Radeon Vega Graphics AMD8664, level: 23
4 logical processors, active mask: 15
RAM: 6387335168 bytes (5.9GB)




Crash Dump Analysis



Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

On Sat 4/25/2020 7:39:39 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\042520-33343-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x41085)
Bugcheck code: 0x100000EA (0xFFFFA88772121680, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER_M
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 4/25/2020 7:39:39 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: atikmdag.sys (atikmdag+0x688A0)
Bugcheck code: 0xEA (0xFFFFA88772121680, 0x0, 0x0, 0x0)
Error: THREAD_STUCK_IN_DEVICE_DRIVER
file path: C:\Windows\System32\DriverStore\FileRepository\u0353575.inf_amd64_8e19095ae833d985\B353558\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
Bug check description: This indicates that a thread in a device driver is endlessly spinning.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
Google query: atikmdag.sys Advanced Micro Devices, Inc. THREAD_STUCK_IN_DEVICE_DRIVER





Conclusion



2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

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6 Replies
mstfbsrn980
Grandmaster

Re: I got Blue Screen error and random freeze

The display driver is making an error. This may be caused by an application running in the background. Would you follow this ways... Go to Windows Computer Management> Task Sceduler> Task Scheduler Library> Right Click AMD Tasks and disable all> Reboot the PC... Radeon Software will not work in the background with restart if you follow these ways. So presence of applications that use the GPU at the same time can cause similar errors. Also, using the latest driver and updated operating system may solve the problem. Also, you can contact AMD using that link... https://www.amd.com/en/support/contact-email-form 

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khaled1
Journeyman III

Re: I got Blue Screen error and random freeze

Hey man are you willing to help me? I used this app called who crashed it said that a 3rd party driver has been identified to be causing system crashes, but I don't know how to fix it ;(. Please help if you can.

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mstfbsrn980
Grandmaster

Re: I got Blue Screen error and random freeze

You are getting a driver error. Only the AMD engineer can fix this error. 

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khaled1
Journeyman III

Re: I got Blue Screen error and random freeze


@mstfbsrn980 wrote:

You are getting a driver error. Only the AMD engineer can fix this error. 


Alr thank you, but how do I like give it to the AMD engineer?

 

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mstfbsrn980
Grandmaster

Re: I got Blue Screen error and random freeze

https://www.amd.com/en/support/contact-email-form

Please use this link and ask questions. The AMD team is very strong.

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khaled1
Journeyman III

Re: I got Blue Screen error and random freeze

Thank you man your a big help

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