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Drivers & Software

rtk39
Newcomer

I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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Hi.

So I was logging on Fortnite a few days ago, and I got a popup that says I should update my graphics driver on AMD Radeon to the latest, and when I tried to check for updates, then tried to do express install, nothing happened and it just keeps loading, and I can't find anything on the internet because no one seems to have this problem, I had to reinstall and it still didn't work and it made my game laggy because it erased all my settings I had and now I just want to fix this so it can work.

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kingfish
MVP

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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No

1. download and save the new AMD driver and DDU

2. Disconnect from the internet. Unplug the internet cable or disconnect it

3. Remove the current AMD drivers..like I showed you in the guide

4. After removing the old AMD drivers...restart in Safe Mode

5.Run DDU (while in safe Mode) choose AMD and restart...just like the picture in the guide (please look at it)

6. When computer reboots, install the new AMD drivers you have downloaded

7. Reboot after driver install is finished

8. Connect back to the internet

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kingfish
MVP

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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pokester
MVP

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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Kingfish is correct you will need to give full specs for anyone to be able to really begin to help. Based on what I think you may have going on base on recent reports. I would suspect missing Windows updates, or ones that are stuck trying to install, other software running on your machine such as specialty hardware software like mouse profiling and more likely security software. Make sure you are fully up to date on windows even the optional ones then kill as much as you can of what you have running and disable security software temporarily then try installing again. If that doesn't do it reply back with full systems specs and we can try to assist further.

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rtk39
Newcomer

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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Specs:

Operating System

Windows 10 Home 64-bit

CPU

AMD FX-8320 37 °C

Vishera 32nm Technology

RAM

8.00GB Single-Channel DDR3 @ 799MHz (11-11-11-28)

Motherboard

MSI 760GMA-P34(FX) (MS-7641) (CPU1) 33 °C

Graphics

C24F390 (1920x1080@60Hz)

2048MB ATI Radeon RX 460 Graphics (MSI) 42 °C

Storage

931GB Western Digital WDC WD10EZEX-08WN4A0 (SATA) 31 °C

Optical Drives

ASUS DRW-24F1ST c

Audio

Realtek High Definition Audio

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kingfish
MVP

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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And you have deleted Afterburner...right?

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rtk39
Newcomer

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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I have MSI afterburner downloaded, should I uninstall then retry to download the newest update for AMD Radeon?

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kingfish
MVP

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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Yes...you should uninstall it....then perform a clean install (Clean Install AMD Graphics Drivers ) and disconnect from the internet until you are finished uninstalling/installing the drivers and rebooted your computer..

DDU has new instructions..make sure you have the latest version

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rtk39
Newcomer

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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I uninstalled it like you requested. What do you mean disconnect from internet until i am finished? That confuses me, wouldn't it stop the uninstalling/installing?

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kingfish
MVP

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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No it would not. You should have already downloaded the AMD driver and DDU.  Internet is not needed to install a driver you have already downloaded.

This prevents Microsoft from changing/install any other driver.

Just follow the steps, one by one.Clean Install AMD Graphics Drivers

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rtk39
Newcomer

Re: I cannot seem to update my radeon settings to latest, and when I do try to re open it I get a loading screen that does not go away

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How do I download and save the driver like the first step says?

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