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Drivers & Software

Journeyman III

i cannot seem to optimize any games in my radeon settings.

I recently bought this laptop last month. when I try to add a game to my Radeon settings none were found.

when I load into a game on fortnite no graphical content were loaded and my fps would be below 30 the entire game. Why is this happening, how can I solve this ?

device name : LAPTOP-ERT80A9K

processor: AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C + 8G 2.70 GHz

Installed RAM 8.00 GB (7.39 GB usable)

Device ID: 6723A184-0E8E-4B5C-A4BA-327DA04F7E8A

system type:  64-bit operating system, x64-based processor 

edition: windows 10 Home 

version: 1803

OS build 17134.648

Radeon Settings Version - 2017.1227.456.8869
Driver Packaging Version - 17.10.3901.1006-171227a-322477C-Lenovo
Provider - Advanced Micro Devices, Inc.
2D Driver Version -
Direct3D® Version -
OpenGL® Version -
OpenCL™ Version -
AMD Mantle Version -
AMD Mantle API Version - 102400
AMD Audio Driver Version -
Vulkan™ Driver Version - 1.5.0
Vulkan™ API Version - 1.0.39

Radeon Software Version - 17.7
Radeon Software Edition - Crimson ReLive
Graphics Chipset - AMD Radeon R7 Graphics
Memory Size - 512 MB
Memory Type - DDR4
Core Clock - 758 MHz

Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon R7 Graphics
Device ID - 9874
Vendor ID - 1002
SubSystem ID - 39FF
SubSystem Vendor ID - 17AA
Revision ID - C8
Bus Type - PCI
Current Bus Settings - PCI
BIOS Version -
BIOS Part Number - 113-C75100-031
BIOS Date - 2016/09/13 06:01
Memory Clock - 933 MHz
Core Clock - 758 MHz
Total Memory Bandwidth - 29 GByte/s
Memory Bit Rate - 1.87 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

3 Replies

Is your computer power plan set to 'High Performance' and plugged in? (not on battery)

Have you read this? Configuring Laptop Switchable Graphics on a Windows® Based System | AMD 

here you'll see that there is no switchable graphics option. Screenshot (5).png


In addition to the great question kingfish asked. Make sure you are maximizing performance.  Based on your specs you gave I don't think you have switchable graphics just whats built into the APU.

Know that while your laptop is capable of doing some 3D gaming. It would only be capable of handling AAA games even from 5-7 years ago old at low settings. I would imagine that many current games would not be able to be played at all at acceptable frame rates. With Fortnite you will likely need to use low settings if you are not.

You may find this information helpful. Before buying games you can cross reference the capability of your chip to others and read what minimum specs are for the game. Your chip is very close to minimum spec for Fortnite. I would not expect it to better than hovering around 30 fps at low settings.

AMD A12-9720P SoC - Benchmarks and Specs - Tech 

AMD Radeon R7 (Carrizo) Benchmarks - Tech