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Drivers & Software

rogarper
Journeyman III

How do I fix the lag/freeze of the mouse, keyboard and screen after the 19.4 update?

After the 18.5.2 update I've been having a problem with my mouse and my screen, is some type of lag, and I don't know how to solve it.

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7 Replies
john54
Adept I

Go into Radeon settings: Display -> Specs -> Override -> Turn OFF "HDCP Support"

-AMD Graphics Card:

AMD Radeon R4 Graphics

-Desktop or Laptop System:

----------

-Operating System:

Windows 10 Home 64bit

-Driver version installed:

Radeon Software Adrenalin 19.4.1

-Display Devices:

Horizontal Timing Total - 1592
Horizontal Timing Display - 1366
Horizontal Timing Front Porch - 38
Horizontal Timing Sync Width - 22
Vertical Timing Total - 798
Vertical Timing Display - 768
Vertical Timing Front Porch - 3
Vertical Timing Sync Width - 6
Horizontal Timing Polarity - Negative
Vertical Timing Polarity - Negative
Interlaced/Progressive - Progressive
G.Pixel Clock (KHz) - 76300
G.Refresh Rate (Hz) - 60.0591
HDMI Link Status Monitoring - Disabled
Current Link Settings - Not Available

-Motherboard + Bios Revision:

BIOS Version
015.042.000.002

Motherboard

-------------

-CPU/APU:

CPU Type
AMD A6-6310 APU with AMD Radeon R4 Graphics

-Power Supply Unit  Make, Model & Wattage

--------------

-RAM:

8GB

Describe your issue:

After the 18.5 update my laptop has a type of lag or freeze in the mouse, keyboard and screen, I solved it by putting shadows in the cursor, but a couple days ago, my AMD Radeon software update to the 19.4.1 and that lag/freeze came back, now I can't solve it.

It affects all my laptop, in videos, movies, games, everything, every 3 seconds a little lag appears.

In games usually use the 1366x768 or 1366x720 resolution, and put all the graphics settings in low, depends on the game.

Video: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

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Hello?

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If you get no response, it means no one has any suggestions. Multiple posts are against forum rules: amdmatt

https://community.amd.com/inbox 

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It's ok, I'm sorry, I didn't knew that, can you erase the other one? Please

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You could try Laptop graphics update...How to

You could also look into what startup apps, other software/apps/web pages, etc.. running minimized might be causing issue.

Ryzen 5 5600x, B550 aorus pro ac, Hyper 212 black, 2 x 16gb F4-3600c16dgtzn kit, Aorus gen4 1tb, Nitro+RX6900XT, RM850, Win.10 Pro., LC27G55T..
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