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Drivers & Software

thesalihkaya
Adept I

How can I solve the screen stuttering problem after I update my graphic card's driver?

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This is a problem I have been facing for a while now.

Whenever I update my GPU's driver to the latest one, I receive screen stutters and mouse stutters every 5 seconds. When I downgrade it, it is fixed but this time I cannot use AMD Radeon Settings. In my case it is a lose-lose condition. I am on an HP Notebook - 15-af110nt (ENERGY STAR) and below are my specs.

Note: My gpu's integrated

CPU: AMD A8-7410 APU with AMD Radeon R5 Graphics 2.2 GHz

GPU: AMD Radeon R5 M330

2GB Dedicated Memory

2048 MB Total Memory

GPU2: AMD Radeon R5(TM) Graphics

1GB Dedicated Memory

3GB Total Memory

OS: Windows 10 64-bit

RAM: 4GB

1 Solution

Accepted Solutions
startledoctopus
Journeyman III

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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Just fixed this on my laptop so if anyone find this question seeking the same:

Installed a fresh version of Windows 10 on my 6 year old laptop, and Windows recognised my AMD display chipset, so installed the latest AMD drivers - which are AMD Adreneline.

Older chipsets can't run with Adreneline, so you've gotta uninstall AMD Adrenaline and find the AMD Catalyst drivers online.

Might help someone who was as lost as I was

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31 Replies
kingfish
MVP

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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thesalihkaya
Adept I

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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Hello, first of all, thank you very much for your interest in helping me.

I hesitate to inform you that I did all you asked but no progress. I rebooted in safe mode, ran DDU, even deleted the old drivers from C:/AMD folder, installed the driver that you showed in the picture(I was installing the regular R5 M330 driver before by the way, not the one you told me to download) but I still get those stutters. I am so sure if I downgrade to an older driver, the stutter problem will end but then I won't be able to use Radeon Settings. It is just so heartbreaking at this moment.

Edit: I reinstalled Windows 10, but still get the stuttering problem.

xslayer
Adept I

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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i have same specs with updates 8 gb RAM so totally 12 GB of ram with same specs as thesalihkaya i  have tried installing almost all the driver and yet after amd 16.12.1 no driver is working or causes mouse lag every 5 sec mouse trails doesnt help too please fix the error amd.com cant install new games

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antonioerre
Adept II

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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In my experience (I have a HP laptop with same specs) , the stuttering problem is linked to the discreet graphic card (R5 M330).

In fact, every time I tried to disable it from the device manager, the stuttering problem just disappeared.

Actually and unfortunately I found no way to disable it from the UEFI BIOS which would be a safer and more appropriate thing to do.
Still hoping this problem will be solved n 18.10.2 driver update but I keep being skeptical since I am now strongly persuaded it's an OEM mess, thus AMD can do very little to solve it.
Anyhoo, if they want to really solve it, they just should consider monitoring the issue on APU + discreet graphic card combinations.

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xslayer
Adept I

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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did the problem solved yet ? anyone can help with this thing like i cant instal drivers after 16.12 that really feels bad for me welpp

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shnoozin
Journeyman III

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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I am having the same problem on my Windows desktop: Windows 10 64bit, AMD Radeon RX 480/16GB RAM.  As soon as I update to the latest drivers (v 18.12.2), the screen begins to "stutter" every few seconds.  It seems to happen only when the mouse cursor is moving on screen.  When I roll back to the previous drivers I had installed, which I believe were also 16.12.1 (I hadn't updated in a LONG time), the stuttering stops.  But then I can't play some games like Forza 4 or Subnautica (Forza gives me an error saying I need to update drivers, Subnautica just crashes at launch).  I don't know if I have a discreet graphics card, but if so it sounds like there may not be a solution other than using an older driver?  Oh well.

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thesalihkaya
Adept I

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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Hello guys, I guess we are all sharing the same fate here. I haven't tried updating to the newest driver after I reinstalled windows 10, and boy, am I afraid to do so  I highly believe the same exact problem will occur the moment I upgrade it. Today is 03.02.2019 and it is saddening me to see such a company like AMD has flaws in the help it is providing to its customers. But anyways, one of those who wrote under my post will be able to fix this and share it online so all AMD Stutterers Family will resolve it together and get our "happily ever after"  

xslayer
Adept I

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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Yeah u cant use the new drivers ive checked it the day i replied and asked some experts for the solution and they said the amd does drivers for new hardwares and the old one cannot adopt for it so we cant play those new games i blame amd for this totally thier fault that they did not create drivers for their old apu's too

xslayer
Adept I

Re: How can I solve the screen stuttering problem after I update my graphic card's driver?

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Hey did u just found solution for it?

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