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Drivers & Software

mstfbsrn980
Grandmaster

Re: Help!! Rx 5500 XT 8gb gaming problem

Sorry... The number of errors attracts my new attention. There is probably a problem with your motherboard... There are 211 errors for you. I just saw it.

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matheusfnx
Adept I

Re: Help!! Rx 5500 XT 8gb gaming problem

So i tried to run the power teste, but got cancelled 2 times before 15

seconds, First time in 5 seconds, Second time in 12 seconds. What can i do?

Em seg, 20 de abr de 2020 13:48, mstfbsrn980 <amd-external@jiveon.com>

escreveu:

Community <https://community.amd.com/?et=watches.email.thread>

Re: Help!! Rx 5500 XT 8gb gaming problem in Drivers & Software

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mstfbsrn980
Grandmaster

Re: Help!! Rx 5500 XT 8gb gaming problem

You are a new PC user. There is nothing you can do. Ask for help from a friend who understands the computers. The problem seems to be the motherboard. Very likely the problem is the motherboard. But I'm not sure.

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matheusfnx
Adept I

Re: Help!! Rx 5500 XT 8gb gaming problem

Amd support thinks that the problem is that my RX 5500XT Is a pci-e 4.0 and my motherboard is 3.0. So they advised me to chance Pci-e mode from Auto to Gen3. But my motherboard doesn't present me with that option. There's is another way besides the bios to make that change? 

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hardcoregames_
Big Boss

Re: Help!! Rx 5500 XT 8gb gaming problem

matheusfnx wrote:

Amd support thinks that the problem is that my RX 5500XT Is a pci-e 4.0 and my motherboard is 3.0. So they advised me to chance Pci-e mode from Auto to Gen3. But my motherboard doesn't present me with that option. There's is another way besides the bios to make that change? 

PCIe is backwards and forwards compatible, nothing to worry about.

What do you have for a PSU in your rig? A photo of the sticker on it would be great.

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matheusfnx
Adept I

Re: Help!! Rx 5500 XT 8gb gaming problem

But still there's a way to change that option from auto to gen 3? Besides

de bios. And my psu is a EVGA 600w. The Photo of my psu

Em ter, 21 de abr de 2020 01:36, hardcoregames™ <amd-external@jiveon.com>

escreveu:

Community <https://community.amd.com/?et=watches.email.thread>

Re: Help!! Rx 5500 XT 8gb gaming problem in Drivers & Software

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hardcoregames_
Big Boss

Re: Help!! Rx 5500 XT 8gb gaming problem

Have you tried a clean install of windows to rule out any problems?

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matheusfnx
Adept I

Re: Help!! Rx 5500 XT 8gb gaming problem

Yes, i already tried that.

Em ter, 21 de abr de 2020 10:55, hardcoregames™ <amd-external@jiveon.com>

escreveu:

Community <https://community.amd.com/?et=watches.email.thread>

Re: Help!! Rx 5500 XT 8gb gaming problem in Drivers & Software

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hardcoregames_
Big Boss

Re: Help!! Rx 5500 XT 8gb gaming problem

I am using 20.4.1 but some are better off with 19.12.1 so use DDU and try that older version of the driver and report back

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amdmatt
Community Manager
Community Manager

Re: Help!! Rx 5500 XT 8gb gaming problem

Can you post a picture showing the internals of your PC case?

Can you try going into the motherboard BIOS and restoring the default optimised BIOS settings?

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