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Drivers & Software

mpls
Adept II

[HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Describe your system:

  • AMD Graphics Card
    • Gigabyte AMD Radeon RX 5700 Gaming OC, 8GB - GV-R57GAMING OC-8GD
  • Operating System
    • Windows 10 Home 64bit - OS Build 19041.388 - Version 2004
  • Driver version installed
    • Adrenalin 2020 Edition 20.7.2 Optional
  • Display Devices
    •  1920x1080 @60Hz HDMI 
    •  Only one monitor
  • Motherboard + Bios Revision
    • Gigabyte Z390 D, Intel LGA 1151 ATX -  Bios Version F3c (Last version)   
  • CPU/APU
    • Intel Core i7-9700KF Coffee Lake Refresh, Cache 12MB, 3.6GHz (4.9GHz Max Turbo)
  • Power Supply Unit  Make, Model & Wattage
    • Corsair 750W 80 Plus Bronze CX750
  • RAM
    • 3x8 - Adata XPG Spectrix D41 TUF, 3000MHz, DDR4, CL16 - AX4U300038G16-SB41

 

Describe your issue:

  • Crashes (Radeon Software Adrenalin), black screen, blue screen (video tdr failure) and green screen.
  • tcpip.sys/tcpip.sys+404b7 crash.

  • ntoskrnl.exe+3dda20 crash.

  • dxgkrnl.sys+26158e crash.
  • amdkmdag.sys+ad2a0 crash
  • The chances of crashes are increased by giving ALT + TAB of playing screens.
  • Tested drivers: 19.8.1.0, 20.4.1, 2.4.2, 2.5.1, 2.7.1 and 2.7.2.

  • Problems cited just playing, all games in the ultra.
  • Tested games: COD Warzone, APEX, League of Legends, Valorant, Red Dead Redemption 2, Watch Dogs 2 and Metro Exodus.
  • All updated drivers and normal temperatures.
  • BIOS updated.
  • Clean installation of windows 10.
  • Windows 10 installed on the SSD CORSAIR FORCE LE 120GB.
  • Windows Memory Diagnostic without errors, everything is ok.
  • sfc /scannow without errors, everything is ok.

    -Hello guys, I ask you to help me, I've tried everything, nothing works. If anyone can help me, I will be grateful.
    -All the components on my computer are new.
    -Sorry my English, it is not my native language.


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