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Adept II
Adept II

[HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Describe your system:

  • AMD Graphics Card
    • Gigabyte AMD Radeon RX 5700 Gaming OC, 8GB - GV-R57GAMING OC-8GD
  • Operating System
    • Windows 10 Home 64bit - OS Build 19041.388 - Version 2004
  • Driver version installed
    • Adrenalin 2020 Edition 20.7.2 Optional
  • Display Devices
    •  1920x1080 @60Hz HDMI 
    •  Only one monitor
  • Motherboard + Bios Revision
    • Gigabyte Z390 D, Intel LGA 1151 ATX -  Bios Version F3c (Last version)   
  • CPU/APU
    • Intel Core i7-9700KF Coffee Lake Refresh, Cache 12MB, 3.6GHz (4.9GHz Max Turbo)
  • Power Supply Unit  Make, Model & Wattage
    • Corsair 750W 80 Plus Bronze CX750
  • RAM
    • 3x8 - Adata XPG Spectrix D41 TUF, 3000MHz, DDR4, CL16 - AX4U300038G16-SB41

 

Describe your issue:

  • Crashes (Radeon Software Adrenalin), black screen, blue screen (video tdr failure) and green screen.
  • tcpip.sys/tcpip.sys+404b7 crash.

  • ntoskrnl.exe+3dda20 crash.

  • dxgkrnl.sys+26158e crash.
  • amdkmdag.sys+ad2a0 crash
  • The chances of crashes are increased by giving ALT + TAB of playing screens.
  • Tested drivers: 19.8.1.0, 20.4.1, 2.4.2, 2.5.1, 2.7.1 and 2.7.2.

  • Problems cited just playing, all games in the ultra.
  • Tested games: COD Warzone, APEX, League of Legends, Valorant, Red Dead Redemption 2, Watch Dogs 2 and Metro Exodus.
  • All updated drivers and normal temperatures.
  • BIOS updated.
  • Clean installation of windows 10.
  • Windows 10 installed on the SSD CORSAIR FORCE LE 120GB.
  • Windows Memory Diagnostic without errors, everything is ok.
  • sfc /scannow without errors, everything is ok.

    -Hello guys, I ask you to help me, I've tried everything, nothing works. If anyone can help me, I will be grateful.
    -All the components on my computer are new.
    -Sorry my English, it is not my native language.


15 Replies
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Adept I
Adept I

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Hello! First of all, wow thank you for all the informations you did a great job!

So for your problem, it looks like what I had: Radeon Software Adrenalin 20.. causes flickering, black screen, green screen, crash only when I laun.... But can you precise:

- if it happens only when you launch a game recognize by Radeon Software

- did you try with another version of Radeon Software (20.2.2 ; 19.12.3 etc.)?

- did you try only with the driver and not "Radeon Software"? (you can find tutorial on youtube from goldfries for example)

- AMD french support told me to do that for my problem, you should try too:

  1. check if you use a 8pin + 6pin connector for your GPU?
  2. do you use a "Riser" cable to connect your GPU to your motherboard? If so, try without.
  3. can you test your GPU on another computer?
  4. is this a new build? If not, were you using a NVIDA GPU before? If yes, it can be the problem, try "DDU" (display driver uninstaller).

- Can you reinstall windows?

I hope it will help,

Good luck!

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Adept II
Adept II

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Thanks for the help, I will try to do these procedures.

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Adept II
Adept II

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

The problems still persist, the way is to go to the green team. I've done everything, nothing works. 

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Grandmaster
Grandmaster

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Intel Core i7-9700KF Coffee Lake Refresh, Cache 12MB, 3.6GHz (4.9GHz Max Turbo)

Reduce your processor speed to maximum 4.7 Ghz. And apply a minimum of 1.3 core voltage. Your VRM level should be minimum 6. Also your graphics card is OC version. Decrease the frequency by -5% GPU with WattMan.

So... 4.9 is too high and can crash.

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Adept II
Adept II

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Hello, I understand, but the processor is not more than 4.6 GHz playing and the vcore is normal. But I will test this WattMan software. Thanks for the help.

0 Kudos
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Grandmaster
Grandmaster

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Would you try the Prime95 test? Monitor the temperature with HWmonitor software and if excessive temperature occurs, end the test immediately. Test it without the risk.

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Adept II
Adept II

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

I will try to do the Prime95 test, thanks for helping me.

Highlighted
Adept II
Adept II

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

I updated the information, the problems persist. 

0 Kudos
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Adept II
Adept II

Re: [HELP] Gigabyte RX 5700 Gaming OC - Blue screen (video tdr failure).

Today 07/15/2017 I did another clean installation of windows 10, migrated from the pro to the home. I installed the driver 20.7.2 cleanly and without internet connected, but the problem persists, the first problem is the crash of the adrenalin tray software and then the blue, black, green screens at random. I have no more options, I have tried several procedures and nothing works. I am willing to send data to AMD's team of engineers to solve these serious problems. amdmatt‌ help, plis!

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