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Drivers & Software

zesshi
Adept II

Re: HD8870M system freezes

I had Windows 10 2004 on it and started having problems after the security update. 20h2 when was it released?

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pokester
MVP

Re: HD8870M system freezes

2 days ago. It is the new fall release of Windows but is just a feature update. It changes very little an nothing fundamental under the hood. I installs very fast, as it is not full OS replacement like most earlier releases. This was announced earlier in the year that MS will be doing a big upgrade in spring and a small feature update in the fall moving forward. I would find if very unlikely that if Windows 2004 is causing any issues that 20h2 will make much of a difference.

zesshi
Adept II

Re: HD8870M system freezes

Installing 20h2 didn't help me. Today I turned off the Intel HD video card and turned on Radeon there was an infinite loading immediately after loading the BIOS. Can someone tell me what is responsible for connecting video cards and selecting them by the system? This is some kind of chipset or other device, maybe I have problems with this. As far as I know on a PC, this role is performed by the port itself where the video card is inserted, and it seems that there is even a driver for this thing. It seems to me that I have 2 video cards connected to 1 port which does not understand how it works

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pokester
MVP

Re: HD8870M system freezes

Sorry not completely getting a mental picture here of what you are saying. 

How exactly are you connecting? More that on monitor to one port? Do you have a picture you could snap and send to clarify?

zesshi
Adept II

Re: HD8870M system freezes

Unfortunately, I can't take any screenshots, because these are just my thoughts. I'll try to explain it more clearly. I was interested in the moment when I installed the video driver for AMD. When the driver was installed, it disabled the Intel video card. I saw this as a conflict between two video cards. One interfered with the other. After the reboot, Windows itself disabled the AMD video card (the error is something like this: Windows stopped this device because it reported a problem. (Code 43)), and 2 video cards were disabled. Why did AMD disable Intel? I do not know how it works, perhaps the work of two video cards should be controlled by another device, like some PCI controller. It's like two video cards are in the Elevator and can't get out of it because they don't know which floor to get out on, and the dispatcher has to give them the floor number

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pokester
MVP

Re: HD8870M system freezes

That is odd behavior. To my knowledge nothing in the AMD driver would disable any other hardware. A drive can only control the hardware it is installed for. 

You can certainly run this issue past AMD support: https://www.amd.com/en/support/contact-email-form 

My gut tells me this issue is something other than an AMD driver I just don't have an idea on what the issue is without understanding better what you are doing. If you could take a little video of the setup and the the error happening with your phone or even pictures it may help a lot. You don't need computer screen shots just a pic with your phone is fine. 

elstaci
MVP

Re: HD8870M system freezes

To clear things up, by Intel Video card you are talking about your Intel APU Integrated Graphics correct?

If that is the case, AMD should not interfere with the Intel APU Graphic driver or GPU.

In fact, the AMD Driver works with the Intel APU Graphics. There should not be any conflict at all. The AMD driver shouldn't uninstall the Intel Driver or disable the Intel Graphics and vice versa.

Are you able to enter BIOS on your laptop?

Check to see if you have either the AMD or Intel GPU disabled in BIOS if possible. Check all the BIOS settings for your Graphics for your laptop.

What version of Intel Graphics driver you have installed or are installing?

What version of AMD Graphics to have installed or are trying to install?

What does Device Manager show after you install the AMD Driver?  Yellow exclamation or error message for either the Intel or AMD GPU?

I would make sure you are installing your laptop's AMD and Intel drivers (no matter how old they are)  from your Support download page until you get your laptop working normally again. Then later on you can try installing AMD generic laptop drivers.

It is possible your AMD GPU is defective or your laptop's motherboard is defective.  Best way to find out is by using your laptop's Restore disc to restore your laptop back to the way you bought it from the factory.

Once it is restored to factory defaults and you still have the same problems that is a good indication you have a defective hardware in your laptop.  If everything starts working normally than it is some driver or OS that is not compatible with your laptop.

But the Restore disc  should be as a last resort if all other troubleshooting fails.

zesshi
Adept II

Re: HD8870M system freezes

I have already installed different drivers and original ones from the manufacturer's program. new ones, the ones that worked initially.
Now the latest AMD driver 20.10.1 is installed, I tried raspberry (I don't remember the version).) Tried 2.4.2, 2.4.1, 2.9.2, 2.9.1. Intel Driver: installed the same from the manufacturer's application for my model, now installed the latest current from the Intel site( ver. 15.33.51.5146). I installed Windows 8 with it and a laptop was supplied. While I was on Windows 8, I installed new drivers and drivers from the developers ' app. The result is always the same but in different ways sometimes the driver was installed but after there was an endless start and a black screen. Often it just freezes while trying to install the driver.
Now if you try to turn on the AMD video card, the device Manager freezes, although the system itself works, but if you try to turn it off or restart, there is an endless shutdown\reboot.

Yes the integrated Intel HD 4000
In the BIOS, I have no items that allow you to adjust the graphics.
The device Manager used to have an exclamation mark on Intel (code43) but reinstalled the driver and so far everything is fine. When I installed the AMD driver after a reboot and it had an exclamation mark (code43) now Intel does not show any problems. AMD is disabled, if you turn on the system will hang but in safe mode in the device Manager as there are no errors.

The only thing I haven't tried is Windows 7.
the manufacturer's app has support for Windows 10 and I switched to it officially. But after the update, there was such a problem, there is such information on the Microsoft website(can this somehow be related to AMD problems?):

https://support.microsoft.com/en-us/help/4579311/windows-10-update-kb4579311 

Starting in July 2020, all Windows Updates will disable the RemoteFX vGPU feature because of a security vulnerability. For more information about the vulnerability, see CVE-2020-1036 and KB4570006. After you install this update, attempts to start virtual machines (VM) that have RemoteFX vGPU enabled will fail, and messages such as the following will appear:

  • “The virtual machine cannot be started because all the RemoteFX-capable GPUs are disabled in Hyper-V Manager.”
  • “The virtual machine cannot be started because the server has insufficient GPU resources.”

If you re-enable RemoteFX vGPU, a message similar to the following will appear:

  • "We no longer support the RemoteFX 3D video adapter. If you are still using this adapter, you may become vulnerable to security risk. Learn more (https://go.microsoft.com/fwlink/?linkid=2131976)”
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zesshi
Adept II

Re: HD8870M system freezes

I've done so much that it's hard for me to repeat and write it down. And fatigue takes its toll. If I repeat something like that, I'll try to write it down.

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pokester
MVP

Re: HD8870M system freezes

I am just trying to understand how your monitors are hooked up, what errors you have and what device manager shows.  3 simple pics if you have a camera. 

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