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Drivers & Software

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Adept I
Adept I

HD 7970 OC - Windows 10 will only work when driver is disabled.

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Driver Version: 15.200.1062.1002

Windows 10 Pro 64 Bit Clean install.

I've done all the usual troubleshooting, the only thing that let Windows 10 run smoothly is disabling the latest driver in Device manager in Safe mode of Windows 10, otherwise during Windows 10 normal boot, all I would get is a Black screen with a mouse pointer. I definitely believe it to be the driver, because when it's disabled in safe mode, I restart and it boots straight into the login screen with no issues at all. When i re-enable it after logging in, it will crash all Windows, you can click a tab, but it won't display any explorer/App windows. So the only fix thus far is to run Windows 10 with ATi drivers disabled in device manager.

Has anyone had the same issue or found a fix, even though I doubt it would be fixed until AMD release their next update.

EDIT: Ended up installing without Catalyst, It's better than nothing at the moment.

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Adept I
Adept I

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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1.Download the latest Catalyst directly from AMD.

2.When you execute the latest AMD Catalyst EXE, it will extract all the install files for the driver to your specified location.
http://puu.sh/jj3UC/9a79662121.png

3.After it does that cancel the catalyst installer when it pops up, then open device manager.

http://puu.sh/jj40i/ee9a445323.png

4. Since you don't have any display drivers installed, your display adapters should be "Microsoft Basic Display", right click and hit Update>Browse> Select the folder catalyst extracted (Default is : C:\AMD\AMD-Catalyst-15.7.1-Win10-64bit )
http://puu.sh/jj3MV/c08e6b2493.png

5. Should click okay and it should install fine without catalyst.

View solution in original post

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8 Replies
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Adept I
Adept I

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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what do you mean with "installing without catalyst"?

with windows update?

cose i cant do that, i get bsod

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Journeyman III
Journeyman III

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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Odd, my HD 7970 worked just fine in the Win10 tech previews and official release just fine (only VSR doesn't show up for some reason).

Did you try installing a slightly older version of Catalyst or your drivers only?

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Adept I
Adept I

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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1.Download the latest Catalyst directly from AMD.

2.When you execute the latest AMD Catalyst EXE, it will extract all the install files for the driver to your specified location.
http://puu.sh/jj3UC/9a79662121.png

3.After it does that cancel the catalyst installer when it pops up, then open device manager.

http://puu.sh/jj40i/ee9a445323.png

4. Since you don't have any display drivers installed, your display adapters should be "Microsoft Basic Display", right click and hit Update>Browse> Select the folder catalyst extracted (Default is : C:\AMD\AMD-Catalyst-15.7.1-Win10-64bit )
http://puu.sh/jj3MV/c08e6b2493.png

5. Should click okay and it should install fine without catalyst.

View solution in original post

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Journeyman III
Journeyman III

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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When I try this, Windows comes back at me with

"The best driver software for your device is already installed"

"Windows has determined that the driver software for your deice is up to date."

It won't let me upgrade the driver like that. :-/

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Adept II
Adept II

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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damn thats exactly my problem, if I don't disable 7970m driver in device manager I keep getting "Thread stuck in device driver" blue screen

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Esteemed Contributor III

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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Adept I
Adept I

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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Having the same problem, 7970m

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Adept I
Adept I

Re: HD 7970 OC - Windows 10 will only work when driver is disabled.

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These steps did not work for me

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