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Drivers & Software

petermarton
Journeyman III

graphics keeps freezing every 5 sec for 1 sec

Hello,

I have changed my HDD for SSD so I freshly installed Windows 10 (i.e. everything updated). The problem was when I downloaded all default drivers from HP (incl. graphics).

The problem is (still) that the graphics keeps lagging (freezes for 1 second regularly every 5 seconds (roughly)). Most visible it is on mouse cursor, but it is visible on playing videos too. E.g. I go to youtube and play any video, the audio is smooth, but video keeps freezing.

When I go to device manager and I uninstall display drivers, so it runs on default Windows graphics driver, the graphics is smooth. And every time I install Adrenalin 2020 (I've tried non-whql-radeon-software-adrenalin-2020-21.3.2-win10-64bit-mar29.exe and radeon-software-adrenalin-2020-21.3.2-minimalsetup-210329_web.exe) it starts to freeze again.

So what should I do?

Thanks for your help (in advance)

Peter

System info:

OS Name Microsoft Windows 10 Home
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-XY
System Manufacturer HP
System Model HP Notebook
System Type x64-based PC
System SKU L2S93EA#BCM
Processor AMD A8-7410 APU with AMD Radeon R5 Graphics, 2200 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.28, 17. 5. 2019
SMBIOS Version 2.8
Embedded Controller Version 99.53
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 80CC
BaseBoard Version 99.53
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.844"
User Name DESKTOP-M6IRPFD\peter
Time Zone Central Europe Daylight Time
Installed Physical Memory (RAM) 8,00 GB
Total Physical Memory 6,95 GB
Available Physical Memory 4,30 GB
Total Virtual Memory 8,70 GB
Available Virtual Memory 5,41 GB
Page File Space 1,75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

 

Components/Display:

Name AMD Radeon (TM) R5 M330
PNP Device ID PCI\VEN_1002&DEV_6660&SUBSYS_80CC103C&REV_83\4&1AEEF8A&0&0011
Adapter Type AMD Radeon Graphics Processor (0x6660), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon (TM) R5 M330
Adapter RAM (2 147 483 648) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\amdxc64.dll
Driver Version 27.20.15003.1004
INF File oem2.inf (ati2mtag_R503 section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xD0000000-0xF7FFFFFF
Memory Address 0xF0D00000-0xF0DFFFFF
I/O Port 0x00003F00-0x00003FFF
IRQ Channel IRQ 4294967286
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0365275.INF_AMD64_136741F59E43F995\B364966\AMDKMDAG.SYS (27.20.15003.1004, 77,91 MB (81 694 928 bytes), 4. 4. 2021 14:36)

Name AMD Radeon(TM) R5 Graphics
PNP Device ID PCI\VEN_1002&DEV_9851&SUBSYS_80CC103C&REV_45\3&2411E6FE&0&08
Adapter Type AMD Radeon Graphics Processor (0x9851), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon(TM) R5 Graphics
Adapter RAM 1,00 GB (1 073 741 824 bytes)
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\amdxc64.dll
Driver Version 27.20.15003.1004
INF File oem2.inf (ati2mtag_MullinsPA_Mobile section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF0000000-0xF07FFFFF
I/O Port 0x00004000-0x000040FF
Memory Address 0xF0E00000-0xF0E3FFFF
IRQ Channel IRQ 4294967285
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0365275.INF_AMD64_136741F59E43F995\B364966\AMDKMDAG.SYS (27.20.15003.1004, 77,91 MB (81 694 928 bytes), 4. 4. 2021 14:36)

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