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Drivers & Software

Adept I
Adept I

Gpu ( R9 280x ) not recognize by game

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Hi ,

It seems that with the last 3-4 driver updates , i have been having problems with the games not recognizing my GPU.

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System Information

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Time of this report: 5/17/2017, 08:13:58

Operating System: Windows 10 Pro 64-bit (10.0, Build 14393) (14393.rs1_release_sec.170427-1353)

Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

System Model: Z87P-D3

Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

Memory: 8192MB RAM

Available OS Memory: 8080MB RAM

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 12

DX Setup Parameters: Not found

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.14393.0000 64bit Unicode

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Display Devices

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          Card name: AMD Radeon R9 200 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6798)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_30011458&REV_00

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

     Display Memory: 7093 MB

   Dedicated Memory: 3053 MB

      Shared Memory: 4039 MB

       Current Mode: 1920 x 1080 (32 bit) (60Hz)

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Community Manager
Community Manager

Re: Gpu ( R9 280x ) not recognize by game

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Can you try enabling GPU Scaling under Radeon Settings > Display and then try to restart and test to see if the error reoccurs.

View solution in original post

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10 Replies
Community Manager
Community Manager

Re: Gpu ( R9 280x ) not recognize by game

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Adept I
Adept I

Re: Gpu ( R9 280x ) not recognize by game

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This is EXTREMELY infuriating , as I just come home from work and wanted to play a game.

Describe your system:

  • AMD Graphics Card
    • Gigabyte R9 280x
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 17.5.2
  • Display Devices
    • Samsung SyncMaster XL2370 @ 60Hz DisplayPort
  • Motherboard
    • Gigabyte Z87P-D3
  • CPU/APU
    • Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
  • Power Supply Unit  Make, Model & Wattage
    • Seasonic 80 Gold Plus 750W G-750
  • RAM
    • Kingston 8Gb Tested with memtest AND windows memory utility

Describe your issue:

If i close my PC , there is a good chance the next time i start it , video games ( all of them ) would not work.

Ex from Factorio`s log:

   0.000 2017-05-22 19:17:56; Factorio 0.15.3 (build 29201, win64, alpha)

   0.000 Operating system: Windows 10 (version 1607)

   0.000 Program arguments: "J:\Factorio.v0.15.3\bin\x64\factorio.exe"

   0.000 Read data path: J:/Factorio.v0.15.3/data

   0.001 Write data path: J:/Factorio.v0.15.3

   0.001 Binaries path: J:/Factorio.v0.15.3/bin

   0.007 System info: [CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz, 4 cores, RAM: 8079MB]

   0.007 Display options: [FullScreen: 1] [VSync: 1] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255]

   0.009 Available display adapters: 1

   0.009  [0]: \\.\DISPLAY1 - AMD Radeon R9 200 Series {0x80005, [0,0], 1920x1080, 32bit, 60Hz}

   0.009 Create display on adapter 0. Size 1280x720 at position [310, 162].

   0.127 D3DPRESENT_PARAMETERS: fmt=0x16{0x17}; w=1920,h=1080,Hz=0; ads=0;pi=1;ms=0;swap=1;flags=1

   0.135 CreateDevice(HAL, SOFTWARE_VERTEXPROCESSING) failed: D3DERR_NOTAVAILABLE[-2005530518]

   0.149 CreateDevice(REF, HARDWARE_VERTEXPROCESSING) failed: D3DERR_INVALIDCALL[-2005530516]

   0.171 CreateDevice(REF, SOFTWARE_VERTEXPROCESSING) failed: D3DERR_NOTAVAILABLE[-2005530518]

   0.182 D3DPRESENT_PARAMETERS: fmt=0x16{0x17}; w=1920,h=1080,Hz=0; ads=0;pi=1;ms=0;swap=1;flags=1

Dota 2

Unable to find a valid Direct3D device!

Check that your graphics driver is working properly.

  • Graphical settings used in the application/game (resolution and 3D settings)

I always run @ native resolution 1080p with medium - high settings.

The solution i have found is to mindlessly restart the computer and start a game until it works . Then i have no problem.

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Community Manager
Community Manager

Re: Gpu ( R9 280x ) not recognize by game

Jump to solution

Can you try enabling GPU Scaling under Radeon Settings > Display and then try to restart and test to see if the error reoccurs.

View solution in original post

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Adept I
Adept I

Re: Gpu ( R9 280x ) not recognize by game

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Weird thing ,  I had my pc shut down then saw your message.

I started it , run Factorio , it gave me the error , and then after i enabled GPU Scaling it allowed me to run it.

But i remember i had GPU Scaling before and it gave me the same error , then i read on the forums this might be the problem and disabled it ( Don't trust my memory though ) .

Can you explain why this is working ?

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Community Manager
Community Manager

Re: Gpu ( R9 280x ) not recognize by game

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At this time no, but it's something I'm looking in to.

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Adept I
Adept I

Re: Gpu ( R9 280x ) not recognize by game

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Thank you !

As long i can get my fix on games , i'm alright

Community Manager
Community Manager

Re: Gpu ( R9 280x ) not recognize by game

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Please try updating to Crimson 17.6.1 and see if this fixes the issue.

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Adept I
Adept I

Re: Gpu ( R9 280x ) not recognize by game

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When i get home , will switch from GPU Scaling on to off.

Adept I
Adept I

Re: Gpu ( R9 280x ) not recognize by game

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I've been playing for a couple of days now , and the problem didn't occurred again .

Think the bug is solved.