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Drivers & Software

hobfoote
Adept I

GPU Not Recognizing Driver

So, in short, I have an rx580 that my driver will not install to. Or will not recognize the driver. Not sure.

I was in the middle of a game a few nights ago (Guild Wars 1, not system intensive but in 4k, which my dual rx580's handle with ease) and my system BSOD'd and told me it was a VIDEO_TDR_FAILURE. I found what I could about it and proceeded to follow the fixes. They didn't work. Upon further investigation, I found that Windows (10) was showing an error Code 43 now. Googling revealed to me the most likely culprit was a bios flash gone wrong; I purchased this GPU "lightly used" on Ebay and, it would seem this card was most likely previously used for mining. In the two years of ownership, have never had any major issues with it, but I am unsure what would cause this to randomly become an issue. My flashes to attempt to restore it to a default bios were successful, but only to a point I suppose.

GPUZ gives all relevant info for the correct bios, but Pixel Fillrate, Texture Fillrate, and Bandwith all gray out to "Unknown". Memory Size reads 0mb, and the Driver Version, while populated, does not have Adrenalin 19.X.X as my other functional card does. (X's as I've attempted many driver versions, all return the same results). The "Sensors" tab in GPUZ also reads all values at max and exceeding, some values at over 100%.

The GPU Clock section also reads 0MHz. While this would make sense if the card is not running, it will "run" at low rez. Or it appears to, anyway. In device manager the card is shown, not the integrated graphics, so it's like it's half running?

My functional card will update to whichever driver I install, the nonfunctional never will. I have tried installation as the only card and have switched the order of the cards around both ways.

I am utterly perplexed. If anyone has any insight I would be most grateful.

Please let me know if I have left out any necessary info.

HobFoote

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25 Replies
mstfbsrn980
Grandmaster

Re: GPU Not Recognizing Driver

RX 580 BIOSs can be installed for RX 480 (470) graphics cards. You should install BIOS according to GPU. 

VGA Bios Collection | TechPowerUp
Download AMD/ATI ATIFlash | TechPowerUp

All softwares you need is on these websites. You can search with Google.
Properly install GPU BIOS. The problem will be solved.

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hobfoote
Adept I

Re: GPU Not Recognizing Driver

I have reinstalled the proper bios for my card, an rx580, a dozen times, using techpowerup as my source and their flash installation program. It has not worked. The results of those efforts are described above.

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mstfbsrn980
Grandmaster

Re: GPU Not Recognizing Driver

Try atikmdag patcher. I can not understand your problem. How is the problem if there is an original BIOS?

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hobfoote
Adept I

Re: GPU Not Recognizing Driver

I don't understand it either, that's why I'm here. I ran the patcher, still have the same results.

I don't understand how the card can be recognized by windows, but the driver won't install to it. Is there a way to force the driver to install?

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mstfbsrn980
Grandmaster

Re: GPU Not Recognizing Driver

https://www.amd.com/en/support/kb/faq/gpu-601 

https://www.amd.com/en/support/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580 
Download the cleaning tool and the latest driver using the links above.
Run the cleaning tool first. Then, install the latest driver.
Annotation 2019-10-05 193501.png
When you run Windows Device Manager, do you have an image like this example for new installation?

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hobfoote
Adept I

Re: GPU Not Recognizing Driver

I have done this process many times already, though I have been using DDU. On the chance that the official AMD uninstaller may be different, I have run that and installed 19.9.3. I have gotten the same results, though this time something occurred which I had not thought to add before. Upon my first try at reinstalling the driver the system BSOD'd with a "system thread exception not handled" error, listing the atikmdag file. This has happened a couple times before, but when the system reboots I am able to try installation again and am "successful", at least for the one card. When I try this process with only my faulty card, the drivers are recognized as installed by the computer, but the problem card will still not "see" or interact with it.

DeviceManager.PNG

This is how my system has displayed my display adapters since this issue has started, though prior to this it recognized them both. As previously stated in my original post, under properties it is showing code 43 (windows has stopped the device because it is reporting problems). After following all troubleshooting guides available to fix this code, the only issues left are that it could be thrown due to crypto miners having flashed BIOS for the card; this seems likely as I bought this card used on Ebay. This has lead me to reflashing BIOS, which has not fixed the issue.

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mstfbsrn980
Grandmaster

Re: GPU Not Recognizing Driver

GPU BIOS may not have flashed properly when 2 GPUs are connected to the system. Try connecting only single GPU and try BIOS reflash. If your newly purchased GPU isn't working even though you're reflashing, it's likely that there's a problem with new GPU.

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hobfoote
Adept I

Re: GPU Not Recognizing Driver

I have done multiple attempts to flash just the faulty card and they have not worked. Is there a way to test the problem gpu?

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mstfbsrn980
Grandmaster

Re: GPU Not Recognizing Driver

No. Try the problematic GPU as one. Remove the new GPU and see if it has RX 580 label. Make sure you have the RX 580. Like this picture.

You may have purchased a different GPU and RX 580 BIOS.
https://www.amd.com/en/support/kb/faq/gpu-55 
More information above...

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