Drivers & Software

[drafael0220]

Hi. My brother has one pc each. Here's the specs first.

Mine:
Windows 10 PRO Version 21H1 OS build 19043, 1165
GPU: Sapphire RX 580
Motherboard: Aorus B450M
CPU: Ryzen 5 2600
PSU: Corsair CX550M
RAM: 16gb Corsair DDR4 3200MHZ dual stick
Storage: 240gb ADATA NVME

Brothers:
Windows 10 PRO Version 21H1 OS Build 19043, 1110
GPU: HIS RX 560
Motherboard: Asus Prime A320m-k
CPU: Ryzen 3 3100
PSU: Deepcool 500W
Ram: Hyperx 8gb 2666mhz Single
Storage: 256gb Gigabyte NVME

My brother's motherboard, cpu and ram were bought recently. then after that when he is using his GPU RX 560. There are random black screens. the fan on the case would be still on but the keyboard light would turn off. It always happens just after 5 mins of any activity. But when he uses my GPU RX 580 everything works fine. Then I tested his RX 560 on my pc and everything works fine. Any help would be appreciated.

Tried so far on my brother's PC:
- Reinstall OS
- DDU GPU drivers and reinstall.
- Windows update is latest
- BIOS Update to Latest Version 5606 - 2021/08/04
- RAM is set to auto 2666mhz,
- did not change anything on the BIOS
- reseat everything

Thank you!

[Gwillakers]

Spit Balling here.

Go into BIOS

      Search for something like "PCIe Slot configuration"

              Options should be (Auto, Gen 1, Gen 2, or Gen 3)     Select Gen 3

And/or ...

 Go into Windows ==>  Control Panel ==> Power Options ==> Select your power plan ==> change advanced settings

 expand PCI-express

 expand Link state power management

 select no  (thus there will be no attempt to save power by dropping the PCI links)

Like I said, I'm not sure about this, but I doubt either will hurt

Good Luck

[drafael0220]

Hi thanks for the reply. I tried the control panel power option but still the same. and I can't find the option of GEN 3 on PCIE on the BIOS of my brother's PC. But its there on my motherboard's BIOS. 

[Gwillakers]

Does Event viewer show anything for either Video card, or PCI-e?

Screen scrape a pic of the last few entries in Event viewer, just before coming back up.

[drafael0220]

I checked and I don't think there is 

[Gwillakers]

Expand and post the entry for 03:32:41

And also, after the Windows Install, did you re-install the chipset drivers?

[drafael0220]

Yes i reinstalled. here's the screenshot 

[Gwillakers]

Ok, it's never easy.

But you don't know if you will find a rabbit unless you get to the bottom of the rabbit hole.

One of the log files for event viewer (Kernal-Event-Tracing) filled up.   So it didn't capture any info this time.

And we don't know if it will be helpful when we see it so...    lets clear the log ... so it's nice and roomy again.

Event Viewer

     (left column)

     Expand Applications and service logs

     Expand Microsoft

     Expand Windows

     Expand Kernal-Event-Tracing

     Highlight Admin

     Take a look at how many entries on the right (will show at top of right column)

     Right click Admin

     Click Clear Log

      Click Clear  (instead of save and clear)

(I will be going to bed,  but I will check in tomorrow.  Any captured entry should stay till then

the entry you will be looking to highlignt would be the last couple right before a reboot,  They might have good info.

Use the break in the time, to find the ones you want.

[drafael0220]

Thank you for your Help 

[Gwillakers]

Any success  on your endeavors?

[drafael0220]

Hi its seems that it only happens when I'm using one monitor. if i use dual monitor setup on the RX 560 it doesn't crash. i tried different single monitor but it keeps crashing but if i use dual monitor it wont

I tried swapping just our motherboard and it's still the same its crashing on single monitor setup