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Drivers & Software

euyo
Adept II

Glitching and problems with the new drivers update

Hello everyone, 

A couple of weeks ago I installed the new version of the software for my Dell laptop (specs at the end). The problem is that ever since that update my computer starts to glitch when I try to open the windows menu, word or the notification center (like the pictures). Also, when I play games for an hour or so the whole pc starts to lag. I would like to know if there is any solution to this.

Thanks for your attention

Specs

Software Version - 2020.0226.1817.32932
Driver Version - 19.50.19.15-200226a-352262E-RadeonSoftwareAdrenalin2020
Provider - Advanced Micro Devices, Inc.
2D Driver Version - 8.1.1.1634
Direct3D® Version - 9.14.10.01432
OpenGL® Version - 26.20.11000.13587
AMD Audio Driver Version - 10.0.1.12
Vulkan™ Driver Version - 2.0.127
Vulkan™ API Version - 1.2.131
Windows Version - Windows 10 (64 bit)

GPU1 - AMD Radeon R7 Graphics - Primary/Integrated/Switchable
VRAM1 - 512 MB - DDR4 1200 MHz
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon R7 Graphics
Device ID - 9874
Vendor ID - 1002
SubSystem ID - 07E2
SubSystem Vendor ID - 1028
Revision ID - CC
Bus Type - PCI
Current Bus Settings - PCI
BIOS Version - 015.048.000.070
BIOS Part Number - 113-C75100-031
BIOS Date - 2016/09/13 06:01
Usable Memory Size - 512 MB
Memory Type - DDR4
Memory Clock - 1200 MHz
Core Clock - 900 MHz
Total Memory Bandwidth - 19 GByte/s
Memory Bit Rate - 2.40 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

GPU2 - Radeon(TM) RX 560 Graphics - Discrete/Switchable
VRAM2 - 4096 MB - GDDR5 1500 MHz
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - Radeon(TM) RX 560 Graphics
Device ID - 67EF
Vendor ID - 1002
SubSystem ID - 07E2
SubSystem Vendor ID - 1028
Revision ID - C5
Bus Type - PCI Express 3.0
Current Bus Settings - PCI Express 3.0 x8
BIOS Version - 015.050.000.000
BIOS Part Number - SWBRT01017.001
BIOS Date - 2016/10/18 23:38
Usable Memory Size - 4096 MB
Memory Type - GDDR5
Memory Clock - 1500 MHz
Core Clock - 1053 MHz
Total Memory Bandwidth - 96 GByte/s
Memory Bit Rate - 6.00 Gbps
2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/CurrentControlSet/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0001
OpenGL® API Version - 4.6
OpenCL™ API Version - 2.0

CPU -

AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G - 4 Cores
RAM - 8 GB

proof 2.png

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3 Replies
kingfish
MVP

Re: Glitching and problems with the new drivers update

You left out which processor you have...I assume it's a APU....INFORMATION REQUIRED WHEN POSTING A QUESTION 

You should be looking for drivers at the laptop manufacturers support site....Drivers & Downloads | Dell US 

Important Note for Laptop and All-In-One (AIO) PCs 
AMD recommends OEM-provided drivers which are customized and validated for their system-specific features and optimizations.
If you experience issues using the Radeon™ Software Adrenalin Edition driver package downloaded from AMD.com, please install the OEM-provided drivers for full support and compatibility.

If you supply your APU...we can check if you installed the correct driver.

For laptops with AMD processors/APU's:

You do not update the discrete graphics card...you update the APU. This updated driver serves both the integrated and discrete graphics. It is the only driver you install. 

euyo
Adept II

Re: Glitching and problems with the new drivers update

Thanks a lot  for your reply, I guess a lot of people come with the same problem hehe. So I should uninstall adrenaline and get the other driver or just install the Dell driver? Also, the APU is CPU - AMD FX-9830P RADEON R7, 12 COMPUTE CORES 4C+8G - 4 Cores
RAM - 8 GB

i guess that is what you were asking for?

kingfish
MVP

Re: Glitching and problems with the new drivers update

Yes..that's what we needed:

https://www.amd.com/en/support 

https://www.amd.com/en/support/apu/amd-fx-series-processors/amd-fx-series-processors-for-laptops/7th... 

Do you use a laptop cooling pad? Laptops can get very hot while gaming..these help some.

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