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Drivers & Software

Adept I
Adept I

GFX Crashes - Crossfire RX 480

Hello everybody,

I just upgraded my graphics cards and since the upgrade I've been getting crashes while playing Forza Horizon 3. Playing the game on ultra in 1080p.

The crashes are causing a BSOD for video_tfr_failure with regards to atikmpag.sys (according to the BSOD screen)

Generally I'll just be playing the game, and it will lock up, screen will flash black a few times when the game quits, occasionally it will bring me back to my desktop, but more often than not, I'll get an odd screen on all my monitors with white noise/lines and boxes, gray/green/red colors all over. Sometimes Windows will do a crash screen, other times it won't.

Any help would be appreciated.

Specs:

CPU: I7 4790k OC to 4.4ghz

RAM: 32GB G.Skill Ripjaw (F3-1600C9D-16GXM)

Mobo: ASUS Z97-Pro

GFX: 2x MSI RX 480

Drivers: AMD Crimson 16.9.2

OS: Win10 (Build 14393.222)

Display Devices: 1x ASUS VG248QE (DisplayPort), 2x ASUS VE248Q (HDMI)

PSU: Corsair RM-850i 850W

Here's a number of logs from event viewer from the time around my last crash:

I couldn't find logs or memory dumps pointing at atikmpag.sys though.

Faulting application name: forza_x64_release_final.exe, version: 0.0.0.0, time stamp: 0x57d31d7c

Faulting module name: forza_x64_release_final.exe, version: 0.0.0.0, time stamp: 0x57d31d7c

Exception code: 0xc0000005

Fault offset: 0x0000000001c5f01c

Faulting process id: 0x41d4

Faulting application start time: 0x01d21e1552fa4e0e

Faulting application path: C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.10.2_x64__8wekyb3d8bbwe\forza_x64_release_final.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.10.2_x64__8wekyb3d8bbwe\forza_x64_release_final.exe

Report Id: 2ff9faf2-cf3c-41aa-83e3-92558feae07e

Faulting package full name: Microsoft.OpusPG_1.0.10.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: OpusReleaseFinal

Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

Problem signature:

P1: 116

P2: ffffda0e148c2010

P3: fffff8029290ed90

P4: 0

P5: d

P6: 10_0_14393

P7: 0_0

P8: 256_1

P9:

P10:

Attached files:

\\?\C:\WINDOWS\Minidump\100316-11203-01.dmp

\\?\C:\Windows\Temp\WER-11765-0.sysdata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3CAF.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_116_11b2239fa4effbb88c25da2c5856fd5d12e1269_00000000_cab_03b83cba

Analysis symbol:

Rechecking for solution: 0

Report Id: 71a79d4d-098a-40eb-b854-ac9d8ba5583b

Report Status: 96

Hashed bucket:

The description for Event ID 16387 from source ATIeRecord cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

the message resource is present but the message is not found in the string/message table

Faulting application name: dwm.exe, version: 10.0.14393.0, time stamp: 0x578999ab

Faulting module name: dwmcore.dll, version: 10.0.14393.187, time stamp: 0x57cf99aa

Exception code: 0x887a0005

Fault offset: 0x0000000000120696

Faulting process id: 0x4c0

Faulting application start time: 0x01d21db5051ef9d1

Faulting application path: C:\WINDOWS\system32\dwm.exe

Faulting module path: C:\WINDOWS\system32\dwmcore.dll

Report Id: 4d8f6dc4-f0ed-42e9-8434-85d37d830860

Faulting package full name:

Faulting package-relative application ID:

From a crash where the desktop recovered and didn't BSOD:

Display driver amdkmdap stopped responding and has successfully recovered.

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6 Replies
Community Manager
Community Manager

Re: GFX Crashes - Crossfire RX 480

Thanks for the post. Please try updating to Crimson 16.10.1.

Adept I
Adept I

Re: GFX Crashes - Crossfire RX 480

Looks like that helped. I updated to 16.10.1 running the Oct 4th update of Forza; things seem to be stable and not crashing anymore.

Many thanks!

Adept I
Adept I

Re: GFX Crashes - Crossfire RX 480

So I just ran into another crash. I unmarked the answer as fixed.

This last crash was logged as being the same (video_tfr_failure with atikmpag.sys)

Faulting application name: forza_x64_release_final.exe, version: 0.0.0.0, time stamp: 0x57e7a1f4

Faulting module name: forza_x64_release_final.exe, version: 0.0.0.0, time stamp: 0x57e7a1f4

Exception code: 0xc0000005

Fault offset: 0x0000000001c61a4c

Faulting process id: 0x4c34

Faulting application start time: 0x01d221edb421dd75

Faulting application path: C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.14.2_x64__8wekyb3d8bbwe\forza_x64_release_final.exe

Faulting module path: C:\Program Files\WindowsApps\Microsoft.OpusPG_1.0.14.2_x64__8wekyb3d8bbwe\forza_x64_release_final.exe

Report Id: 62728285-238f-412f-8a71-54f7ef3cd49f

Faulting package full name: Microsoft.OpusPG_1.0.14.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: OpusReleaseFinal

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: dwm.exe

P2: 10.0.14393.0

P3: 578999ab

P4: dwmcore.dll

P5: 10.0.14393.187

P6: 57cf99aa

P7: 887a0005

P8: 0000000000120696

P9:

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_dwm.exe_3048ecb25ed7bf23b22e9d6aa65955c632b7e85_e69b2600_4bc4392e

Analysis symbol:

Rechecking for solution: 0

Report Id: 6853a03a-b4d3-41a7-bb3e-2b7d7830a43c

Report Status: 96

Hashed bucket:

Fault bucket , type 0

Event Name: MoAppCrash

Response: Not available

Cab Id: 0

Problem signature:

P1: Microsoft.OpusPG_1.0.10.2_x64__8wekyb3d8bbwe

P2: praidSmiley SurprisedpusReleaseFinal

P3: 0.0.0.0

P4: 57d31d7c

P5: forza_x64_release_final.exe

P6: 0.0.0.0

P7: 57d31d7c

P8: c0000005

P9: 0000000001c5f01c

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Microsoft.OpusPG_88a3d2d33526e97a6da4d98f6690123536a730_0f0017e9_2c538f64

Analysis symbol:

Rechecking for solution: 0

Report Id: 2ff9faf2-cf3c-41aa-83e3-92558feae07e

Report Status: 96

Hashed bucket:

Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

Problem signature:

P1: 124

P2: 0

P3: ffffb2032a92c028

P4: bf800000

P5: 124

P6: 10_0_14393

P7: 0_0

P8: 256_1

P9:

P10:

Attached files:

\\?\C:\WINDOWS\Minidump\100316-10390-01.dmp

\\?\C:\Windows\Temp\WER-10906-0.sysdata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3671.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_124_61405cb939b255ab1a126a5ee5641bd7c2b32e1_00000000_cab_03983690

Analysis symbol:

Rechecking for solution: 0

Report Id: 5084968b-6aa6-4b8e-b47c-aa6706a59cd2

Report Status: 96

Hashed bucket:

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Community Manager
Community Manager

Re: GFX Crashes - Crossfire RX 480

Glad to hear it.

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Adept I
Adept I

Re: GFX Crashes - Crossfire RX 480

I replied below a second time after I had another crash with the newer drivers.

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Community Manager
Community Manager

Re: GFX Crashes - Crossfire RX 480

Okay. I would try an older driver to see if the same issue occurs. If it does, then perhaps it is hardware related.

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