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Drivers & Software

kquex
Journeyman III
Journeyman III

Games won't work on Radeon R7 M340

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After Installing the AMD Driver, Every 3D Games Started to do not work

expect  3D Softwares ( exm, blender )

And 2D Games ( exm, brawlhalla )

Also i have An Intel(R) HD Graphics 620 installed with the AMD Driver 

and before i was having issues with installing the driver every time i install it the screen flickers

and gives me weird colors on my screen and then black screen but...

I fixed it by using AMD Cleanup Utility Software And then installed the driver and it worked !

and then the issue started.

The Laptop Module is: HP Notebook

Processor: Intel(R) Core i7-7500U 2.70GHz 4 Cores

GPU: Integrated GPU ( Intel(R) HD Graphics 620 ), AMD Radeon R7 M340 4GB Edition

Memory: 12GB RAM DDR4 - DDR3 ?

DirectX Version: 11

Answers Are Appreciated !

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1 Solution

Accepted Solutions
elstaci
Esteemed Contributor III

Re: Games won't work on Radeon R7 M340

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Try installing the last HP AMD Driver for your laptop and see if it works correctly. HP drivers are 100% compatible with your HP laptop.

Plus for the AMD generic laptop drivers to work correctly all of your Intel drivers must be the latest, especially the Intel Graphics driver.

Also Windows must be completely updated via Windows Update.

You can try and use Intel's own Driver Assistant to update all of your laptop's Intel drivers.

Here is AMD Forum procedure in installing Laptop drivers: Laptop graphics update...How to 

Latest AMD Driver for your Laptop GPU: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-... 

Previous AMD Driver for your laptop GPU in case the current driver is not working correctly: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-r7-series/amd-radeon-r7-300-seri...

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3 Replies
elstaci
Esteemed Contributor III

Re: Games won't work on Radeon R7 M340

Jump to solution

Try installing the last HP AMD Driver for your laptop and see if it works correctly. HP drivers are 100% compatible with your HP laptop.

Plus for the AMD generic laptop drivers to work correctly all of your Intel drivers must be the latest, especially the Intel Graphics driver.

Also Windows must be completely updated via Windows Update.

You can try and use Intel's own Driver Assistant to update all of your laptop's Intel drivers.

Here is AMD Forum procedure in installing Laptop drivers: Laptop graphics update...How to 

Latest AMD Driver for your Laptop GPU: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-300-series/amd-radeon-r7-... 

Previous AMD Driver for your laptop GPU in case the current driver is not working correctly: https://www.amd.com/en/support/previous-drivers/graphics/amd-radeon-r7-series/amd-radeon-r7-300-seri...

View solution in original post

kquex
Journeyman III
Journeyman III

Re: Games won't work on Radeon R7 M340

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Okay so the reason as you said:

" Plus for the AMD generic laptop drivers to work correctly all of your Intel drivers must be the latest, especially the Intel Graphics driver "

was actually the issue ! and i checked my intel's latest driver date and it was from 2016,
so to fix this was not to use the Intel® Driver & Support Assistant Program because,
my operating system was windows 7 and i should upgrade to windows 10 to update the drivers

which that means it will fix my issue !

And thanks for the answer i really do appreciate that ! 

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elstaci
Esteemed Contributor III

Re: Games won't work on Radeon R7 M340

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The Intel Driver Assistant works in Windows 7.

But first check HP Support download page for your laptop and see if they have a newer Inter Graphics and other Intel drivers you can install.

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