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Drivers & Software

ronel
Adept I

Game crashing since latest windows & Bios update

I have a dell 5770 with AMD530. After the latest bios update my games are crashing

I have attached screenshots of the system. Can this be a hardware issue or a driver issue?

I have reinstalled AMD software

Any help will be appreciated.

graphics.JPGsystem.JPGamd.JPGservices.JPG

7 Replies
_someone05
Journeyman III

Re: Game crashing since latest windows & Bios update

I have the Inspiron 5570 Version with 530 Radeon and started getting crashes while playing CSGO after the latest DELL BIOS update. Do you by chance get the same error where the graphics freezes for 5 seconds and then sound resumes and you could move and do things but the screen is still frozen.

ronel
Adept I

Re: Game crashing since latest windows & Bios update

Yes, the exact same error in CS GO and APEX Legends. Did you get the solution for this issue?

0 Likes
pokester
MVP

Re: Game crashing since latest windows & Bios update

Make sure to report this issue directly to AMD: Support Ticket Process | AMD 

Also let the support team of your motherboards maker know.

0 Likes
ronel
Adept I

Re: Game crashing since latest windows & Bios update

I Contacted Dell. who has the worst support ever. The so-called technicians don't understand the issue

pokester
MVP

Re: Game crashing since latest windows & Bios update

I'm sorry that sucks. Bad support seems to be the norm these days. 

0 Likes
ronel
Adept I

Re: Game crashing since latest windows & Bios update

I tried resetting windows but still no luck. The same issue persists.

czp88
Journeyman III

Re: Game crashing since latest windows & Bios update

0 Likes