Hello, I am trying to get free sync to work since the latest driver update but display settings keep saying its not supported. My monitor is an Acer Ka242y that supports freesync through HDMI and I have made sure that it is tuned on in the monitor's settings. Could there be any settings that could be preventing it from being used? I tried reinstalling the drivers but that hasn't helped.
No. There is probably a bug in the driver. Install an old-FreeSync-running driver software on your system and report an error if you see the feature working with that... https://www.amd.com/en/support/contact-email-form
This issue came up once months ago and was solved by changing the monitor refresh rate back to 60fps instead of 59hz that installation of new AMD drivers resets it to. I don't know why .. but it worked for one person. Worth a shot.
You have to reboot after change.