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Drivers & Software

Adept II
Adept II

[FIXED] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1

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There has been an issue with the Crimson Drivers for some time causing a slow boot issue with "Please Wait" message during the boot on Windows 7 with drivers starting from Crimson 16.6.1 all the way to Crimson 16.11.3. I know it pertains to the file atiesrxx.exe found in the System32 folder that controls the AMD External Events Utility service- this is causing errors to occur in Event Viewer for Windows 7, thus the slow bootup.

If that file is replaced with an uncompressed version from Crimson 16.4.2 it resolves the "Please Wait" boot speed issue, however it doesn't allow a monitor to resume properly from a power saving state as it leaves the screen with a lit black color, the only way to resume at that point is to press ctrl alt delete. So that tells me that the file in newer drivers wasn't thoroughly tested.

I am asking as to when there might be a fix for this issue or is there anyone at AMD that cares?

UPDATE 12/8/16

My Fix is no Longer Needed, the Driver Team finally Fixed the file atiesrxx.exe for Windows 7 users In Crimson Relive 16.12.1, after 6-7 months of time...

Thank You, Please lets not have this happen again!

Grab the driver 16.12.1 to resolve this issue.

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Adept II
Adept II

Re: [FIXED] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1

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My Fix is no Longer Needed, the Driver Team finally Fixed the file atiesrxx.exe for Windows 7 users In Crimson Relive 16.12.1, after 6-7 months of time...

Thank You, Please lets not have this happen again!

Grab the driver 16.12.1 to resolve this issue.

View solution in original post

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6 Replies
Adept II
Adept II

Re: [ONGOING] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1 all the way to 16.11.3

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Still no fix?

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Adept II
Adept II

Re: [ONGOING] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1 all the way to 16.11.3

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I'm starting to wonder if the driver team let alone anyone at AMD truly cares about this issue. I see on Facebook through the AMD Gaming page all the time they are doing this and that but it's certainly not reflecting in the drivers, it's so funny that I get a response anytime I report this issue on the facebook AMD Gaming page that they always refer me to the forums here, yet no one answers my question or gives us an update on the fixes, the release notes don't state what has majorly been fixed on the driver releases either. I had a Hercules GeForce 2 GTS Pro 64MB back then and moved to an ATI All In Wonder 9700 Pro and have been using ATi/AMD since, I'm starting to truly wonder If I should just go to NVIDIA.

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Community Manager
Community Manager

Re: [ONGOING] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1 all the way to 16.11.3

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The issue is still under investigation. Once it's been addressed we'll call it out in the Resolved Issues section of a future drivers release notes.

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Adept II
Adept II

Re: [ONGOING] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1 all the way to 16.11.3

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I hope it is soon, this has been going on for others besides myself, issue has been around since 16.6.1 launched. The atiesrxx.exe file was changed in the 16.6.1 series and newer. I'm just glad I could get the please wait issue to stop by replacing that file but it prevents the Monitor from resuming from a power save state properly

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Adept II
Adept II

Re: [FIXED] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1

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My Fix is no Longer Needed, the Driver Team finally Fixed the file atiesrxx.exe for Windows 7 users In Crimson Relive 16.12.1, after 6-7 months of time...

Thank You, Please lets not have this happen again!

Grab the driver 16.12.1 to resolve this issue.

View solution in original post

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Adept II
Adept II

Re: [FIXED] AMD External Events Utility causing slow boot "Please Wait" message on Windows 7 Since Crimson 16.6.1

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I've just installed latest Crimson 17.6.2 drivers on Creators Update x64 and I got a "busy cursor" situation.

Every 5 sec - approximately - a blue spinning circle (a busy cursor) appears next to the white cursor.

Unfortunately for AMD and fortunately for me, when I stopped the "AMD External Events Utility" service, the busy cursor disappeared.

It seems that we have a different kind of regression of that old bug, that AMD should look at it again.

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