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Drivers & Software

Adderdawn
Adept I
‎08-20-2021 09:25 AM

FirePro W700 drivers install fails "Failed to create OpenGL context ..."

Hello - I'm trying to install the latest drivers for my FirePro W7000.  I've downloaded 'win10-radeon-pro-software-enterprise-21q1.2.exe', the recommended installer for Win10 64bit. When I execute the installation, a translucent white window appears, disappears and then I get the following error thee times:  

"Failed to create OpenGL conext for format QSurfaceFormation(version 2.0, options OFlags<QSurfaceFormat=FormatOption>0, depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize -1, StencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::DoubleBuffer, swapInterval 1, colorSpace QSurfaceFormat::DefaultColorSpace, profile QSurfaceForamt::NoProfile). 

This is most likely caused by not having the necessary graphics drivers installed.  

Install a driver providing OpenGL 2.0 or higher, or, if this is not possible, make sure the ANGLE Open GL ES 2.0 emulation libraries (libEGL.dll, libGLESv2.dll and d3dcompiler_*.dll) are available in the application executable's directory or ina location listed in PATH."

My setup is: 

AMD FirePro W7000 installed in a Razer Core X box connected by Thunderbolt to a Lenovo X1 Carbon Gen 8

Win10 64-bit 21H1 Version; Version 10.0.19043 Build 19043; all latest updates installed - critical, optional, other

Driver version installed: 15.200.1045.0 (from Lenovo's auto-installer)

Display 1: Integrated laptop screen; Display 2: Asus MZ27AQ 2560x1440 @60Hz Displayport; Acer ET322QK C 3840x2160 @60Hz Displayport

CPU: Intel(R) Core(TM) i7-10710U CPU @ 1.10GHz 1.61 GHz

Motherboard: 20R1S05A0 (lenovo standard for this product)

BIOS Version/Date LENOVO N2QET40W(1.34 ), 4/15/2021

PowerSupply: N/A

SystemMemory: 16GB

I have installed GPU-Z and confirmed that for both the integrated graphics card (Intel UHD Graphics GPU CometLakeGT2) and the AMD FirePro W7000 have the 'OpenGL 4.5' box checked at the bottom. 

I would very much like to update the driver for my FirePro to the latest version, but cannot seem to pass through this step, nor find a way around installing the entire suite of AMD Enterprise software (which I probably don't need). 

Thank you for your help!! 

 

2 Solutions
fsadough
Moderator
In response to Adderdawn
Moderator
‎09-06-2021 03:11 AM

Den Report brauche ich ja nicht mehr. Die W7000 ist so wieso nicht unterstützt.

View solution in original post

Adderdawn
In response to fsadough
Adept I
‎09-13-2021 11:14 AM

All - I was able to fix this issue, and thought I would share my experience for anyone else who might have issues similar to mine. 

I think the issues I was having were a result of too many display adapters.  In my setup, I have a Lenovo Pro USB-C/A dock which shows in Device Manager as a display adapter, a laptop with integrated Intel display adapter, and the AMD FirePro W7000 as a display adapter. 

When I disabled the dock as a display adapter, this corrected 99% of my rendering issues with Microsoft Teams.  However, it wasn't a perfect fix, so I still wanted to have the W7000 driver update. 

I tested installing the AMD software when the eGPU was not plugged in and was able to get past the translucent window I saw before to a new screen where it attempted to detect an appropriate GPU.  It failed at that step to recognize that I had an AMD GPU - makes sense because it was unplugged at the time.  So, I tried it again with the eGPU unplugged and then as soon as I saw the screen that said 'looking for an AMD GPU', I plugged it in.   This seems to have worked as it then detected the FirePro W7000 and completed 97.2% of the installation. 

It did then hang at 97.2% of installation for ~72 hours (over the weekend) at which point, I rebooted, and all seems to be working again. MS Teams is now rock-solid in rendering icons and text. 

The only remaining issue is that if, for any reason, the AMD W7000 'stops' - either I pull the USB-c plug, there's a power flicker, or I turn the eGPU enclosure off, it crashes Win10, I get a bluescreen report and it reboots. I am surprised that it doesn't more seamlessly transition from using the eGPU to not using the eGPU, but fortunately, this only happens pretty rarely (1x/week or so), and I'm willing to put up with the inconvenience for the overall increase in performance - especially in the context where I'm using an eGPU that is not supported by the eGPU enclosure. 

Thanks all for your help with this issue. This thread may be marked as 'Closed'. 

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