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Drivers & Software

theacclaimed
Miniboss

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

The 390x has this same problem though and it's based off of the 290x.

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matrimc
Adept I

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

Installed new 15.7. drivers which came out today and tried to run the game with dx11 client. Worked just as before about 45 minutes and then crashed like previously.

The program ffxiv_dx11.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e44

Start Time: 01d0b9dc37056131

Termination Time: 182

Application Path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

Report Id: 06e3c7e1-25d6-11e5-8266-f0795965f776

Faulting package full name:

Faulting package-relative application ID:

----

Fault bucket 128869262626, type 5

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: ffxiv_dx11.exe

P2: 1.0.0.0

P3: 55997713

P4: 9345

P5: 134217728

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\Users\MatrimC\AppData\Local\Temp\WER6798.tmp.appcompat.txt

C:\Users\MatrimC\AppData\Local\Temp\WER67A9.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\MatrimC\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_ffxiv_dx11.exe_e66d36c4c4108ab14ff17feb0d7587f8b89_461be924_0fd56cb9

Analysis symbol:

Rechecking for solution: 0

Report Id: 06e3c7e1-25d6-11e5-8266-f0795965f776

Report Status: 0

Hashed bucket: 2acb6aaf3bf572859ca4709ee17f175d

----

Would be nice to get a response from AMD about this issue 'cause it's persistent, easy to replicate and actually affecting your whole line up of R9 300 cards!

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theacclaimed
Miniboss

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

Interesting, I'll have to test with my 290x by upgrading from 14.12 to these 15.7 drivers. I'll also have to get the 390x again to test this but since it doesn't seem to have fixed it for the 285 I fear I might see the same problems.

What operation system are you using? I've seen these crashes happen with windows 7 64-bit.

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matrimc
Adept I

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

win 8.1 64bit

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theacclaimed
Miniboss

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

I'm testing the game right now on dx11 with my 290x and 15.7 drivers. So far so good but then again it always worked before with my 290x. One thing that I found interesting is the frame latency has improved in the cities. In Ishgard (foundation) for example, right around the Aetheryte, with lots of people around the fps doesn't fall below 53fps. It feels a lot more like playing on the GTX 970 now so something has improved.

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theacclaimed
Miniboss

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

I have a couple of questions about this crash.

1) Are you running the game in Fullscreen or Borderless Fullscreen?

2) Do you have other programs that "hook" into the DX11 video feed. For example, OBS, Xsplit, AMD's Gaming Evolved app?

3) What brand of the R9 285 is this? (i.e. Sapphire, MSI, Visiontek, Powercolor, etc.)

4) What is the core clock speed and the memory speed of the card when playing the game?

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matrimc
Adept I

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

1) Borderless window mode in 1080p (fullscreen in this particular monitor)

2) None

3) MSi R9 285

4) Haven't OC'd it, so it runs currently what it came with: core 945 Mhz, Memory 1375 Mhz

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panzerfox
Journeyman III

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

me crashes too, in maximun graphics i can play 2 min, with LOD and tesselation normal 20-90 min.

1) Fullscreen 1080p

2) none

3) Gigabyte R9 380 2GB (Antigua gpu based on tonga)

4) without oc game stills 20-40 min with oc game still 20-90min.

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jawadsmokii
Adept II

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

playing without issue here with my 290 and 15.7

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postcards
Adept II

Re: FFXIV Heavensward dx11 client game crash w/ R9 285

From what I have read, it seems like it is mainly the 300 series and 285 that are having problems with DX11 client. Fury X is the only odd one from the new cards that works fine with the game.

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