Drivers & Software

[BlacklLlist]

Hi , Everyone sorry if my english grammar bad

I Have Try :

1.DDU in Safe mode and reinstal Driver

2.Clean Instal Window 10 old version and newest version , just diferent in window 10 old version Black Screen and newest version window 10 BSoD Thred Stuck in Device Driver, i haven't try in window 7

3.Try Download and instal update driver from Window update , Driver Booster , Radeon software andrenalin 2020 , laptop manufacture all same error.

and my laptop have keyboard error auto button number 2 in number section is problem to instalation ?,

error begin first after my laptop in no use 1 year.

My Laptop spec and BSoD dump file information in rar link below :

https://doc-14-80-docs.googleusercontent.com/docs/securesc/8ru4lssq6t2ml2paf577iva0u5appa8b/61ofte68...

or

https://drive.google.com/file/d/18QouwYzC-zwYSJokKN6vb7ZlILU-6MYS/view

[BlacklLlist]

Admin delete 1 my post i cannot delete post

[BlacklLlist]

Up

[SofiaBonez]

@BlacklLlist Since you did the DDU and your still having the issue I would first report it to AMD then I would do the DDU again and go back to a driver that was working you previously before this one.

There are a lot of people on YouTube having issues with this driver here's the link - https://www.youtube.com/watch?v=IMXE3N8y2b8&lc=UgwADZz65O9SXY5p1i54AaABAg.9MPGyfje6-H9MQHiHcJpfs

[BlacklLlist]

I don't remember working driver version because after my laptop un use 1 year my laptop screen Black screen after boot logo window, i format disk C in setup instalation and reinstal using windows 10 newest version after that driver instalation is BSoD thred stuck in device driver persist to now , i try to all exist old driver AMD date release 2016 from manufature website is same error

PS your link is no use , i cannot even instal grapic driver how can configure it ? And i have search to in youtube just solution from youtuber is to escape from BSoD and just using basic driver display adepter to use laptop normaly not fixing instalation driver

[SofiaBonez]

@BlacklLlist The USB itself is it from the Laptop manufature? Like my Acer Laptop I had the same issues until I got the E-Recovery USB from them directly.

[BlacklLlist]

What USB ?

USB instalation window ? No i am iso from internet using rusuf to create usb bootable

My laptop is old product from 2015 i don't know if costumer service would respond

[SofiaBonez]

@BlacklLlist That's what I mean you used a usb bootable, I would try to reach out to them mine is 4 years old itself in December 

Or look up "Recovery Media" from your laptop manfacture

[BlacklLlist]

Is guaranted fixed it ? 

Because man i have to re instal window to old version and update window to newest version again and then test instal AMD driver it took too much time, i can try if i have time later .

[SofiaBonez]

@BlacklLlist No not guaranteed but its something to try, otherwise I'd talk to AMD directly themselfs maybe they can help?

Contact them through this - https://www.amd.com/en/support/contact-email-form

[BlacklLlist]

i have alredy report it but waiting reply and try in comunity if anyone have solution 

[BlacklLlist]

Up

[goodplay]

You need to include your processor and/or graphics models, and Win10 build vers. in your post.

Not many trust going to links, so if your specs are visible in post someone may be able to offer further suggestions

[BlacklLlist]

------------------
System Information
------------------
Time of this report: 4/21/2021, 20:40:08
Machine name: DESKTOP-443U4QQ
Machine Id: {97085310-C648-46AB-8A16-9001A3A8C89A}
Operating System: Windows 10 Enterprise 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite L55D-B
BIOS: InsydeH2O Version CCB.03.74.101.60 (type: BIOS)
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
Memory: 4096MB RAM
Available OS Memory: 3550MB RAM
Page File: 2977MB used, 1915MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported

[BlacklLlist]

Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: a31b4da9-2050-4416-b148-55d37d7ab370

Problem signature:
P1: 100000ea
P2: ffffe30f44b3e040
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER1 +++:
Fault bucket 0xEA_IMAGE_amdkmdag.sys-AMD#1, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 8afe042e-dd8f-4d6a-be7c-592641d23f03

Problem signature:
P1: 100000ea
P2: ffff9004e6ff8080
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER2 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffe30f44b3e040
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffff9004e6ff8080
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER4 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffae0fd6b7b040
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffe48797c06580
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER6 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffb0872298b080
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffa5844dfc94c0
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER8 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffae0fd6b7b040
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 100000ea
P2: ffffe48797c06580
P3: 0
P4: 0
P5: 0
P6: 10_0_19042
P7: 0_0
P8: 256_1
P9:
P10:

[BlacklLlist]

<WERReportMetadata>

<OSVersionInformation>

<WindowsNTVersion>10.0</WindowsNTVersion>

<Build>19042</Build>

<Product>(0x4): Windows 10 Enterprise</Product>

<Edition>Enterprise</Edition>

<BuildString>19041.928.amd64fre.vb_release.191206-1406</BuildString>

<Revision>928</Revision>

<Flavor>Multiprocessor Free</Flavor>

<Architecture>X64</Architecture>

<LCID>1033</LCID>

</OSVersionInformation>

<ProblemSignatures>

<EventType>BlueScreen</EventType>

<Parameter0>100000ea</Parameter0>

<Parameter1>ffffe30f44b3e040</Parameter1>

<Parameter2>0</Parameter2>

<Parameter3>0</Parameter3>

<Parameter4>0</Parameter4>

<Parameter5>10_0_19042</Parameter5>

<Parameter6>0_0</Parameter6>

<Parameter7>256_1</Parameter7>

</ProblemSignatures>

<DynamicSignatures>

<Parameter1>10.0.19042.2.0.0.256.4</Parameter1>

<Parameter2>1033</Parameter2>

</DynamicSignatures>

<SystemInformation>

<MID>97085310-C648-46AB-8A16-9001A3A8C89A</MID>

<SystemManufacturer>TOSHIBA</SystemManufacturer>

<SystemProductName>Satellite L55D-B</SystemProductName>

<BIOSVersion>1.60</BIOSVersion>

<OSInstallDate>1618913748</OSInstallDate>

<OSInstallTime>2021-04-20T10:14:03Z</OSInstallTime>

<TimeZoneBias>-07:00</TimeZoneBias>

</SystemInformation>

<SecureBootState>

<UEFISecureBootEnabled>NotCapable</UEFISecureBootEnabled>

</SecureBootState>

<ReportInformation>

<Guid>d269c145-ded1-487b-923e-1e3c3162393d</Guid>

<CreationTime>2021-04-21T13:05:32Z</CreationTime>

</ReportInformation>

</WERReportMetadata>

[BlacklLlist]

<req ver="2">

<tlm>

<src>

<desc>

<mach>

<os>

<arg nm="vermaj" val="10"/>

<arg nm="vermin" val="0"/>

<arg nm="verbld" val="19042"/>

<arg nm="vercsdbld" val="928"/>

<arg nm="verqfe" val="928"/>

<arg nm="csdbld" val="928"/>

<arg nm="versp" val="0"/>

<arg nm="arch" val="9"/>

<arg nm="lcid" val="1033"/>

<arg nm="geoid" val="244"/>

<arg nm="sku" val="4"/>

<arg nm="domain" val="0"/>

<arg nm="prodsuite" val="256"/>

<arg nm="ntprodtype" val="1"/>

<arg nm="platid" val="2"/>

<arg nm="tmsi" val="1611"/>

<arg nm="osinsty" val="3"/>

<arg nm="iever" val="11.789.19041.0-11.0.1000"/>

<arg nm="portos" val="0"/>

<arg nm="ram" val="3549"/>

<arg nm="svolsz" val="101"/>

<arg nm="wimbt" val="0"/>

<arg nm="blddt" val="191206"/>

<arg nm="bldtm" val="1406"/>

<arg nm="bldbrch" val="vb_release"/>

<arg nm="bldchk" val="0"/>

<arg nm="os" val="windows"/>

<arg nm="osver" val="10.0.19041.928.amd64fre.vb_release.191206-1406"/>

<arg nm="buildflightid" val="048c2b2c-3d8f-4c81-b734-81a3a75add9d"/>

<arg nm="ring" val="Retail"/>

<arg nm="edition" val="Enterprise"/>

<arg nm="edu" val="0"/>

</os>

<hw>

<arg nm="form" val="2"/>

<arg nm="arch" val="9"/>

<arg nm="deviceclass" val="Windows.Desktop"/>

<arg nm="sysmfg" val="TOSHIBA"/>

<arg nm="syspro" val="Satellite L55D-B"/>

<arg nm="bv" val="1.60"/>

<arg nm="ram" val="4096"/>

<arg nm="proccnt" val="4"/>

<arg nm="proclsp" val="1996"/>

<arg nm="wscpusc" val="0"/>

<arg nm="wsdsksc" val="0"/>

<arg nm="wscpudn" val="AMD A8-6410 APU with AMD Radeon R5 Graphics "/>

<arg nm="wsdgsc" val="0"/>

<arg nm="aoac" val="0"/>

<arg nm="bssku" val="123456789"/>

<arg nm="chid" val="{cb20eff5-8e86-5245-a990-a3c1b28f3919}"/>

<arg nm="sdksz" val="931"/>

<arg nm="iptcapable" val="0"/>

</hw>

<ctrl>

<arg nm="tm" val="132634839329891904"/>

<arg nm="mid" val="{97085310-C648-46AB-8A16-9001A3A8C89A}"/>

<arg nm="sample" val="93099073"/>

<arg nm="msft" val="0"/>

<arg nm="test" val="0"/>

<arg nm="scf" val="0"/>

<arg nm="xboxlivesandboxid" val="RETAIL"/>

<arg nm="telemetry" val="Full"/>

</ctrl>

</mach>

</desc>

</src>

<reqs>

<payload>

<arg nm="size" val="0"/>

</payload>

<req key="1">

<namespace svc="oca" ptr="windows" gp="windows8" app="BlueScreen">

<arg nm="stopcode" val="100000EA"/>

<arg nm="p1" val="FFFFE30F44B3E040"/>

<arg nm="p2" val="0000000000000000"/>

<arg nm="p3" val="0000000000000000"/>

<arg nm="p4" val="0000000000000000"/>

</namespace>

<ctrl>

<arg nm="reportid" val="def33bff-05cf-432e-81be-c02dce38a2da"/>

<arg nm="bootid" val="33"/>

<arg nm="iptenabled" val="0"/>

</ctrl>

<cmd nm="requpload"/>

</req>

</reqs>

</tlm>

</req>

[BlacklLlist]

Up

[goodplay]

You have windows insider preview, use the driver supplied from MS.

The regular drivers from amd are for the rtm versions, they can be hit or miss on insider previews.

[BlacklLlist]

I don't undestand ?

You mean frow ms is from windows update ?

From windows update same crash BSoD stuck in device driver

Or can you have tell me link to download driver from ms 

[BlacklLlist]

Can anyone provide me link amd display driver version 15.200.1065.0 for AMD-A8 6410 APU with radeon R5 grapic?

[BlacklLlist · Accepted solution]

Thank you for all who give me advice i know problem now from advisor MS community who check BSoD dump file is hardware problem and i have to buy new hardware or new laptop

[BlacklLlist]

Can anyone answer my question, i am using apu basically cpu and gpu in one chip but why cpu work normally gpu always stop working in eneble mode after instal driver then crash BSoD