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Drivers & Software

fabiosaravali
Journeyman III

Error at installing the driver

I have a Dell notebook with two video cards, I don't understand a lot of these things so I don't know very well what to write here.

It already has 4 years since I bought this notebook and I always used it without problems, but recently it had the blue screen problem and I had to format it, now I can't install the AMD Radeon video card driver, when it arrives at a certain point of the installation, my pc just bugs and I have to turn it off then turn it on by force, but after this I can use it normally, however I can't play my games because of these problems. I would like to know what to do, if this pc is already too old or if it is a intern error.

Sorry for my poor English, but I hope you can understand and help me.

Since now, thank you.

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4 Replies
kingfish
MVP

Re: Erro ao instalar o driver

This is a English language only forum. Please use any of the freely available translator programs such as:

https://www.translate.com/

https://translate.google.com/

And include > INFORMATION REQUIRED WHEN POSTING A QUESTION

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fabiosaravali
Journeyman III

Re: Error at installing the driver

Ok, I had already translated it, I hope you can understand it now...

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kingfish
MVP

Re: Error at installing the driver

You have to supply some information such as graphics, processor (or APU), what OS, etc

  • AMD Graphics Card
    • Make and model; e.g. AMD R9 290X
  • Desktop or Laptop System
    • If a laptop, make and model of the Laptop
  • Operating System
    • E.g. Windows 10 64bit
  • Driver version installed
    • E.g. Radeon Software Crimson Edition 15.12
  • CPU/APU

    • Make and model number; e.g. FX 9590, A10 9600P,etc.

Laptop graphics update...How to

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kingfish
MVP

Re: Error at installing the driver

You can also download SPECCY Download Speccy | Find your computer specs, free!  ..run it and it will tell you about your laptop. You can take a screenshot and post it here..like this:

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