Drivers & Software

[madaro]

Hi all,

I've been having a bit of an ongoing problem with my laptop where the Display Adapter for 8600/8700m gives error 43 and is disabled.

Spec -

HP Envy 15 Notebook running Windows 10 64bit.

Model	hp envy 15-j151sa
Microprocessor	AMD Quad-Core A10-5750M APU with Radeon HD 8650 Graphics (2.5 GHz, 2 MB cache)
Chipset	AMD A76M FCH
Video Graphics	AMD Radeon HD 8650M/8750M Dual GPU (2 GB DDR3 dedicated)

I've tried pretty much everything I can think of to resolve the error, downloaded Adrenalin which gives an error message saying "No AMD graphics driver installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your AMD hardware."

I've individually used Windows Updater (manually as auto updates are disabled), DriverEasy and manually downloaded the relevant Crimson drivers (all following a DDU) and none seem to have resolved the issue. It appears to work briefly, but once rebooted the error 43 reappears. All other drivers appear to be up to date and functional.

I've also ran Restoro several times to ensure that all system files are installed as expected and to check for any errors.

I'm fresh out of ideas, would any one be able to suggest anything else?

Cheers.

[elstaci]

Well you have the same issue as another User with the same APU and Discrete laptop GPU installed on the same laptop.

The APU's Integrated Graphics (HD8650G)  is not supported with driver updates anymore. You have a choice of only two last AMD Drivers : https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/a10-5750m-ra...

1- WHQL 2015

2-BETA 2016.

But your HD8750M is still supported with the latest AMD Drivers but the latest AMD Drivers are not compatible with your Integrated Graphics: https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-8000m-series/amd-radeon-hd-8750m...

So you need to install the APU's last AMD driver for both work correctly. Unfortunately if will be at least 4-5 years old.

In the past some Users have been able to find a work around and install the latest AMD driver for the discrete GPU while still keeping the legacy AMD Driver for the Integrated Graphics.

You need to search AMD Forums for the method they used. this was about 2-3 year ago.

[madaro]

Cheers for the reply. 

I've tried both of those drivers, the Beta 2016 seems to throw up error 43 on 8650G, and the WHQL 2015 one causes BSOD.

Going to have another look at it today and I’ll see if I can dig out the workaround you’re on about. 

[elstaci]

I first would install your HP Laptop's Support AMD Driver from it download page and see if it also does the same thing.

If it does it is possible you have a defective Hardware issue or your Laptop is not compatible with Windows 10 on it.

Here are all of the HP Desktops & Laptops both Consumer and Business that shows how compatible each are to installing Windows 10: https://support.hp.com/us-en/document/c05195282

Here is HP Diagnostic for your laptop in which you can do a full scan for Hardware and software issues: https://support.hp.com/us-en/help/diagnostics?category=computing

Here is the HP Support download page for your laptop: https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-j100-notebook-pc-series/5401187/model/72...

[madaro]

Thanks again, appreciate the help. Gone through all those steps, unfortunately I keep getting the same issues. 

Any driver that seems to show both adapters functioning causes BSOD as soon as I open anything that uses 8750M, anything that seems to let the laptop function (albeit it not properly) has an error on one of the adapters. 

The diagnostic tool doesn’t seem to throw anything unexpected up.

Getting the feeling it may be time for a replacement. 

[kingfish]

You didn't mention which driver you are trying to install. The driver for your APU are considered Legacy...meaning no more updates. Here are the last updates available. Make sure you have Windows 10 set to delay installation of drivers automatically.

A10-5750M with Radeon™ HD 8650G Drivers & Support | AMD

[otter2]

I just fixed this problem on my PC tonight. Same AMD error message except I finally figured out it was AMD Radeon.  I am running an Nvidia Graphics Card.  When I uninstalled AMD Radeon it disappeared,  AMD Radeon was the graphics system in the chipset that came with the motherboard.  When I added the Nvidia i did not uninstall the AMD Radeon.  Worked fine for a while but I think when I updated the Nvidia drivers it choked, Uninstalled AMD Radeon and the universe is a manageable place again.