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Drivers & Software

squuiid
Adept I
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Broadcom 802.11ac Network Adapter

PCI\VEN_14E4&DEV_4464&SUBSYS_07BF106B&REV_03\4&18E7BEFB&0&00E0

PCI\VEN_14E4&DEV_4464&SUBSYS_07BF106B&REV_03
PCI\VEN_14E4&DEV_4464&SUBSYS_07BF106B
PCI\VEN_14E4&DEV_4464&CC_028000
PCI\VEN_14E4&DEV_4464&CC_0280

PCI\VEN_14E4&DEV_4464&REV_03
PCI\VEN_14E4&DEV_4464
PCI\VEN_14E4&CC_028000
PCI\VEN_14E4&CC_0280
PCI\VEN_14E4
PCI\CC_028000
PCI\CC_0280

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ray_m
Community Manager
Community Manager

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Thanks. We've identified the root cause and a fix will be issued.

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zonywhoop
Journeyman III
Journeyman III

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

For those with Fenvi cards that want an easy (e.g. not removing hardware fix) here is what I did that worked:

  1. Open device manager and change your view to "Devices by Connection"
  2. Find your Broadcom device and above it there should be a "PCI Express Downstream Switch Port"
  3. Right click on the Switch Port and click "Disable Device"
  4. Install the AMD drivers
  5. Go back into Device manager, right click on the disabled Switch Port and click "Enable Device"

Attached are a few screenshots of which options to select.  

Device Manager by Device.png

Disable Switch Port.png

squuiid
Adept I
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

zonywhoop‌ this doesn't work for me unfortunately. I have a Mac mini 2018 (Win 10 1809 BootCamp) and an RX 5700 XT eGPU, with the same Broadcom card but doing as described does not help.

I tried disabling both the device itself and the PCI Express port but neither worked.

Thanks anyway. Will just have to wait for AMD to fix.  Adrenalin 2019 drivers fortunately work perfectly fine for now.

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dezi
Adept II
Adept II

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

You have to remove the wireless card from the computer then install drivers amd then put the card back in

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Community

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

in Drivers & Software

zonywhoop this doesn't work for me unfortunately. I have a Mac mini 2018 (Win 10 1809 BootCamp) and an RX 5700 XT eGPU, with the same Broadcom card but doing as described does not help.

I tried disabling both the device itself and the PCI Express port but neither worked.

Thanks anyway. Will just have to wait for AMD to fix.  Adrenalin 2019 drivers fortunately work perfectly fine for now.

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gregtay67
Journeyman III
Journeyman III

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Thank you! You're a genius. I hope AMD fixes their installer.

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squuiid
Adept I
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Tricky on a Mac mini when it is soldered to the motherboard.

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pbryanw
Journeyman III
Journeyman III

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Hi, this worked perfectly for me. However on my Gigabyte Z390 Aorus Pro, the Port I needed to disable had a slightly different name:

Aorus Pro Z390.png

And I'm sure it differs from motherboard to motherboard, and depends on which PCI-E port you have the Wi-Fi card plugged into.

However, once disabled, I was able to start the update from the AMD Radeon Software panel, and it installed successfully - thanks.

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squuiid
Adept I
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

ray_m, do you happen to have a rough timeline for release of the fix? Also, can you ensure that QA on this release happens on a Mac mini 2018? There are many of us using AMD eGPUs that are seeing this problem.

Thanks.

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ray_m
Community Manager
Community Manager

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

I cannot provide a timeline other than in the near future.


Regarding the Mac Mini, the only driver that is supported is the Bootcamp driver, the 19.12.2 had NOT yet been ported to the Bootcamp version.

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