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Drivers & Software

faner
Journeyman III

Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

52 Replies
brunosales
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Yes, I tried with a 5700xt and a Vega64 here and the installer didn't find a "AMD graphics hardware". Uninstalled 19.12.1 and tried again but it didn't work also. I installed the 19.12.1 back again without any problem but the 19.12.2 keeps getting the same Error 173.

I'm running Windows 10 1909 on a Gigabyte z390 Designare with F8 BIOS, latest one AFAIK.

kingfish
MVP

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

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clysher
Journeyman III

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Edit: I was wrong, but it was close, this is a hardware id issue with broadcom based wireless cards, which I just bought one of this month.

This issue is more than likely due to some third party cards having hardware id's not whitelisted in the installer.  

brunosales
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Tried to use DDU (Display Driver Uninstaller) now in safe mode, removed every trace of 19.12.1 and that didn't solve the problem. I'm out of options now besides reinstalling the whole OS.

brunosales
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

I'm not the author but as a I have the same problem here is the specs:

  • AMD Graphics Card
    • ASUS 5700xt Reference and XFX Vega 64 (I got the same problem with both, removed one to test the other)
  • Desktop or Laptop System
    • Desktop
  • Operating System
    • Windows 10 64bit 1909
  • Driver version installed
    • Currently 19.12.1, but we are trying to install 19.12.2 but if fails.
  • Display Devices
    • LG 32UD59-B, 4k monitor, plugged by Display Port ( the last port on the right)
  • Motherboard + Bios Revision
    • Gigabyte z390 Designare, Bios F8
  • CPU/APU
    • Intel 9900k
  • Power Supply Unit  Make, Model & Wattage
    • EVGA Supernova 1200 P2
  • RAM
    • 32gb 3000mhz (2x16)
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brunosales
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

It could be, but if that is the problem a whole range of third party is problematic then as I tried with a Asus 5700xt Reference and a XFX Vega64 Reference, both with the same problem. Not to mention why it was whitelisted in 19.12.1 and not anymore in 19.12.2 ?

In fact, the 5700xt in the 19.12.1 overview section don't even mention Asus anywhere, it says "AMD" in the manufacturer field.

elstaci
MVP

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

I replied to the same error in another new thread: https://community.amd.com/thread/246236 

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dezi
Adept II

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

5700xt 50th AE   

gigabyte x570

3700x

Im haveing the same problem with my 5700xt 50th AE, singed buy Lisa Sue LOL and it still says it can not detect my hardware. I dont know how much more of a AMD card I can get. Hop some answers pop up  

hquest
Adept I

Re: Error 173 – Radeon Software Install Cannot Proceed as AMD Graphics Hardware Has Not Been Detected in Your System Configuration in Adrenalin 2020 Edition 19.12.2

Add me to the list. Same problem as OP.

CPU: Intel i5-7400

MoBo: MSI Z270M Mortar, BIOS 7A69v16

VGA: XFX 5700XT reference

RAM: 32Gb 3200MHz (2x16)

Monitor: 2x Dell FHD (1080p) via DP

PSU: Rosewill 750W PSU

Driver: Currently 19.12.1, 19.12.2 fails to install

Fresh install of Win10 1903 and after updated to 1909.

ELieUZgXYAE0-9P.jpg

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