Install both Intel management driver, which is the important one, and the Intel utility. Also do you have the latest BIOS installed? I would update all the latest Windows 10 drivers for your laptop from HP Support.
They don't have any Windows 10 drivers we already did that. They only have the Windows 8 drivers. Good advice though. Hopefully the Intel auto detect utility will get him the latest drivers, and hope they work. Those links you gave to the the intel drivers from HP, did not show for my under the Windows 10 os option on his laptops product page. Did you get those there or someplace else on the HP site? Hopefully those help him. Either way good find. Thanks!
Did the laptop originally have Windows 8? Why would a manufacturer of a new laptop sell it with a 32bit OS? If the manufacturer does not have any drivers for that laptop for Win10...it may not be supported.
List the laptop model number.
AMD recommends using the graphics drivers provided by your notebook's manufacturer as the manufacturer may customize the drivers to support the built-in display and the features and functions specific to the notebook. Customized graphics drivers are available for download from most notebook manufacturer's web site.
If the current operating system is not the version originally installed on the notebook it may not meet all requirements and compatible graphics drivers may not be available. Please refer to the notebook manufacturer for supported operating systems and drivers.
AMD Mobility Radeon™ Graphics Driver:
AMD provides a reference for AMD Mobility Radeon graphics drivers with limited support for notebook specific features and functions. This is not intended to be used as a replacement for the notebook manufacturer's driver.
It's new to him, it is an older model, don't know how he got it with 32 bit os, but the specs for the laptop did mention regression rights to the the older other OS 32 and 64 bit, being a pro version. He did give his model and other information. It is in his attachments. You are exactly right that the laptop may have a compatibility issue. If the maker did something custom? They don't have newer drivers listed, so all you can do is try the vanilla drivers and hope for the best. Ultimately it may or may not work.
i installed the bios update + intel driver update, rebooted, tried again, still the same error. Funny bc yesterday i could install the drivers without problems.
I did everything you guys suggested but i still have the error 1603...
Take a look at this:
To resolve this problem, do any one of the following, depending on the cause of the problem:
Yes...HP offers Win10 drivers for the laptop.
The Intel drivers must be installed before the AMD drivers.
Selected operating system: Windows, Windows 10 (64-bit)
That is so weird I go to that page and only when I chose Windows 8 64 bit does it show any drivers. Any other os I get a message saying it can't retrieve any drivers for that operating system. Must be an ad on messing with the site. Thanks for letting him know the there are at least drivers from HP for his OS!
i did the options you posted here, installed in a new, normal folder, still error 1603.... Why could i install them yesterday without problems, and can't install them anymore today? Are there any applications needed to install the drivers? I also deleted every folder containing AMD files in program files, program files x86 and (C:)
I just don't know what to do anymore..