Drivers & Software

[sd_spiked]

Hello there, after scouring the internet for a few days, i have not found a single solution or answer to this, could someone please help me?

These are the first 2 entries of my Dxdiag:

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System Information

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        Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150807-2049)
                Language: Dutch (Regional Setting: Dutch)
      System Manufacturer: Hewlett-Packard
             System Model: HP Pavilion 15 Notebook PC
                    BIOS: F.15
               Processor: AMD A10-4655M APU with Radeon(tm) HD Graphics   (4 CPUs), ~2.0GHz
                   Memory: 12288MB RAM
      Available OS Memory: 11462MB RAM
                Page File: 3682MB used, 9507MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: 11.2
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
          DxDiag Version: 10.00.10240.16384 64bit Unicode

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Display Devices

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         Card name: AMD Radeon HD 7620G + HD 8670M Dual Graphics

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x9907)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_9907&SUBSYS_216C103C&REV_00

     Display Memory: 6611 MB

   Dedicated Memory: 2771 MB

      Shared Memory: 3840 MB

       Current Mode: 1366 x 768 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: AUO45EC

        Native Mode: 1366 x 768(p) (60.059Hz)

        Output Type: Internal

        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

Driver File Version: 8.17.0010.1401 (English)

     Driver Version: 15.200.1055.0

        DDI Version: 11.2

     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

       Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: DMA

           Miracast: Supported

Hybrid Graphics GPU: Not Supported

     Power P-states: Not Supported

  Driver Attributes: Final Retail

   Driver Date/Size: 8/13/2015 20:45:25, 1485552 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71EE2-DA47-11CF-F576-6601BEC2C535}

          Vendor ID: 0x1002

          Device ID: 0x9907

          SubSys ID: 0x216C103C

        Revision ID: 0x0000

Driver Strong Name: oem52.inf:cb0ae4141c24a443:ati2mtag_Trinity_Mobile:15.200.1055.0ci\ven_1002&dev_9907&subsys_216c103c

     Rank Of Driver: 00D10001

        Video Accel: ModeMPEG2_A ModeMPEG2_C

        DXVA2 Modes:

   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=

       D3D9 Overlay: Not Supported

            DXVA-HD: Not Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

[sd_spiked]

I've updated my drivers to the new 15.200.1062.1004 ones, but still no luck...

[sd_spiked]

I'd love someone to explain to me what this means....

[kingfish · Accepted solution]

The problem is not your graphics chip...it's your APU.

""The AMD A10-4655M is a mobile low-voltage (LV) quad-core processor codenamed "Trinity".

AMD A-Series A10-4655M Notebook Processor - NotebookCheck.net Tech

These versions support DX12...older ones do not.

AMD A4/A6/A8/A10-7000 Series APUs (codenamed “Kaveri”)

AMD A6/A8/A10 PRO-7000 Series APUs (codenamed “Kaveri”)

AMD E1/A4/A10 Micro-6000 Series APUs (codenamed “Mullins”)

AMD E1/E2/A4/A6/A8-6000 Series APUs (codenamed “Beema”)

[sd_spiked]

Really? that sucks so bad, i thought it was compatible because i had an A10 APU & 7000 integrated GPU... oh well, gonna make a VR PC in about a year, i'll probably see all the advantages then, was hoping to see a little preview of DX12 and wddm 2.0...

[heroutm]

APU AMD A10 5750M (and others similar) is the problem in this case with it's HD8650G graphic! I hope that fixed drivers arrive soon! You can't get DirectX 12 support even if your system has the compatible dedicated GPU (like HD8750M or HD8970M).

Everybody have the same problem, look:

Serious DirectX 12 and AMD drivers problems on mobile platforms with AMD APUs

AMD A10- 5750M(Radeon HD8650G) + Radeon HD8970M - no directx 12 support

directx 12, windows 10 and AMD HD 8750M

dxdiag still shows me DirectX 11.2 & WDDM 1.3... where is DirectX 12 & WDDM 2.0?

Re: DirectX 12/11.2

17.5.1 doesn't update directx 12 on W10

I have an AMD A10-5757M APU with Radeon HD 8650G. Does this not support DX12?

AMD RADEON HD 8610G + AMD R7M260 BAJO RENDIMIENTO [ Editado ]

[kingfish]

Not so. No matter how many places you post this.