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Drivers & Software

raienryu97
Adept I

DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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Hello.

My Configuration

==============

Lenovo G50-45 Laptop AMD A8-6410 APU with Radeon R5 M230 as Primary and HD 8500 M as the discrete.

8 GB RAM

Issue

======

Immediate Crash on all tested DX 11 Applications, they simply crash on launch. Do not even load. Non OC'ed .

Event Viewer Log

================

Faulting application name: heaven.exe, version: 1.0.0.0, time stamp: 0x511b9e02

Faulting module name: aticfx32.dll, version: 23.20.788.0, time stamp: 0x59fb6507

Exception code: 0xc0000005

Fault offset: 0x00041ec4

Faulting process id: 0x239c

Faulting application start time: 0x01d383b5e8b8854a

Faulting application path: C:\Program Files (x86)\Unigine\Heaven Benchmark 4.0\bin\heaven.exe

Faulting module path: C:\Windows\System32\DriverStore\FileRepository\c0320046.inf_amd64_8e8f6af872d98101\aticfx32.dll

The above log is from the 17.11.1 - Nov 10 driver , but the crash logs are same on all drivers on and above this version.

Tested Apps

==========

Uningine Valley, Uningine Heaven benchmarks and Tom Clancy's Rainbow Six Siege

Isolation Done

============

Siege doesn't start, simply crashes. Benchmarks run fine on OpenGL mode or DX 9 mode, only crashes on DX 11 mode immediately on start.

Tried Recommendations

===================

Clean install, used AMD clean install, display driver uninstaller and also ( Just as a sanity check ), a clean windows install.

Driver Versions

============

17.7.2 - July 27 to be the last working version. Every driver above that if i remember correctly has this issue,including the Adrenaline Release.

I have already contacted the AMD tech support regarding this, and after around 7 e-mail exchanges with me mentioning repeatedly that I would love to be able to use newer drivers, I was finally requested to use the driver that my manufacturer releases. Unfortunately that driver has horrible performance and is a 17.1.1 driver. Way too old. I am putting the post here after a lot of trials from my side in the hope that someone could maybe help me debug this, it could still be an issue on my side, and help me use newer drivers on my laptop or ( in the unlikely case ) if it is an AMD driver issue, someone from the team could fix it on their end. I know I am using a crappy laptop and a very low end GPU, but any help at all would be very very appreciated.

Thanks.

1 Solution

Accepted Solutions
marianna8
Adept II

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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The problem solved with new 18.2.1 , this driver supports APU systems

Lenovo G50-45 A8-6410 , R5 M230(8500M)

Download from there

View solution in original post

23 Replies
marianna8
Adept II

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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Try Adrenalin Edition 17.12.1 , I have not problem with this driver

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jakslap
Challenger

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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Maybe AMD is going to drop support for DX11 games there too old now

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undetakerize
Newcomer

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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i got that thing same as you bro.
i use adrenaline 17.12.1 want to play some DMC 4 SE and saints row the third
and i got that 'aticfx32'
i don't know what to do.

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raienryu97
Adept I

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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Hey, is yours the exact same configuration as mine ?

Because I've already tried the Adrenaline 17.12.1 on my laptop and the error persists. What is your configuration?

marianna8
Adept II

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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Yes I have the same Laptop with A8 6410 -R5 M230 , radeon 8500M
Windows 10 1709 (fall creators update)

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raienryu97
Adept I

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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This is very interesting. So it might be an issue on my side or could be cause of a different laptop make. Mine is a Lenovo G50-45. If you don't mind, can you attach a dxdiag log please. I would like to see if I can find something from it. And yes, I am on build 1709 too.

Thank you.

raienryu97
Adept I

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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Is your laptop a Lenovo make ? Mines a Lenovo G50-45.

Can you try installing Heaven benchmark by unigine and run a DX11 API benchmark? If it crashes on start, then we might have a common problem as you mentioned.

If you want a temporary workaround to our problem, roll back to a 17.7.2 July 27 driver. You can find it on old AMD driver releases page.

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undetakerize
Newcomer

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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No,Sorry.
mine is ASUS.

The thing problem i believe is aticfx32.dll
I've been testing with and without AMD Switcahble Graphics. You know what the result? its worked without my 2nd GPU (Dual/Switchable Graphics) but sadly a lags for sure. when i switch it to my 2nd GPU on run its crash at startup. I've been test saints row the third cuz there's an option running with DX9 and 10/11
DX9 seems running but lags shuttering (i believe with recent news that adrenaline driver cause this). And then using DX10/11 with switchable graphics no result.

Simple DX11 on my driver doesnt work correctly and keep crash with aticfx32.dll

I stick with the new driver throw.

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raienryu97
Adept I

Re: DX11 Applications crash on 17.11.1 and above for A8-6410 APU with R5 M230

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So now we need to get this to the notice of an AMD representative since it might be a driver fault. Does anyone know how to get this mentioned to some community moderator or AMD representative? Maybe they can help us more with this.

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